348 results matched your search criteria
Signing Ceremony customization via SDK
Forum topic
OneSpan Sign
I'm referencing the custom signing ceremony settings, in an attempt to customize the Thank You dialog content.
When customer charged for this service
Forum topic
OneSpan Sign
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc or is it when sSign have send the document to user.
I can't counter-sign the main Contract since the Customer did not sign the Rider
Forum topic
OneSpan Sign
The Customer accepted the Disclosures and Consent and signed the Contract but left the Rider unsigned. Therefore I cannot sign the Contract because it violates the Signing Order. How can I get past this outside of asking the Customer to sign the Rider?
Callback for Document Opened
Forum topic
OneSpan Sign
It would be really great to have more/better callbacks during the customer signature process. For example, when the document is opened, when the customer Accepts the "Electronic Disclosures", etc... This way, we can contact the customer while they are reviewing the app and answer their questions.
Custom branding options via API
Forum topic
OneSpan Sign
We've done our initial production rollout of our new feature that includes eSignLive integration - everything is working great, but one of the early feedback items that has come back our way is the desire to do a bit of custom branding around the signing session. One of the items requested was to p
Signing ceremony does not apply settings
Forum topic
OneSpan Sign
As specified on this page: http://docs.esignlive.com/content/c_integrator_s_guide/sdk/k_customization/customizing_the_signing_cermony.htm?Highlight=customization#Customiz I have applied settings in the code: ------------------------- code snippet------------------- .WithSettings(DocumentPackageSet
Add custom metadata fields to package.
Forum topic
OneSpan Sign
When creating a new package, is it possible to add custom metadata fields that we can get back in the webhook response? For instance, if I want to attach a custom ID to the package I just created, and then store specific data about that package in my own DB.
Skipping All Optional Signatures Returning Completed Status
Forum topic
OneSpan Sign
Within our OneSpan build, we have chosen to use optional signatures where a document may have more than one section to sign but a customer has a choice which sections they are approving (e.g. service work order). This has been working well until an edge case appeared in testing.
Is PackageID unique accross accounts?
Forum topic
OneSpan Sign
I want to keep track of my customer's usage for billing. Do I need another key segment or is the PackageID globally unique? My customers will have their own accounts.
Regarding Branding Customization- customize logo and have session bar visible?
Forum topic
OneSpan Sign
Hey Team, Greetings for the day. I was playing around with branding the Signing Ceremony, when I try to customize the logo with a different image it works fine (but it disables the session bar, even when I use .withSessionBar() ) Is this the default behaviour?