OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Usage Report Help
Forum topic
OneSpan Sign
Hello, I am currently using VS Community 2017, I am set as a Manager within eSignlive, and I am in the US. I downloaded the .NET Usage Report.cs and put in the address https://apps.esignlive.com/api and I put in my API key.
Copy Tool - Another Question
Forum topic
OneSpan Sign
Hi Duo; This Copy Tool question is from another customer. They are trying to migrate all templates and layouts from all senders in their Sandbox account to those same users in the Production account. I should point out that they are not using subaccounts
What is the Passoword of the document signed by one span
Forum topic
OneSpan Sign
We have a requirement to merge the singed document to create a report. for that we need to extract few pages of the Signed doucment. But we could see that the signed document is password protected for extraction.
Duplicate Warning Messages
Forum topic
OneSpan Sign
Hi team, Our client was reporting that if they have required radio buttons in their transaction, during Signing Ceremony, it shows warning for each buttons in the group instead of 1 per group. Is this behavior as expected or not? Thanks!
Transaction report that identifies the Delegated user that managed the transaction
Forum topic
OneSpan Sign
I have run the UI based transaction report and only the sender information is provided in the excel file. I have run the delegation report which only provides me the delegation activities, nothing transaction level related.
Report API return fields in different order
Forum topic
OneSpan Sign
I was investigating the data captured by OneSpan and made available through the REST API and also, if I can use PowerBi to display the data. I am trying to use the completion report API (https://developer.esignlive.com/guides/feature-guides/completion-report/#rest-api).
package not returned
Forum topic
OneSpan Sign
Hello, Recently when we generated reports, we found out there's one package with updated date in the time range, but not returned by the API "/api/packages?from=&to=&lastUpdatedStartDate=&lastUpdatedEndDate=", why it happened?
Extra/Existing fields in OneSpan Sign
Forum topic
OneSpan Sign
We have been using the "name" field in Packages along with "description" field.  Is there another field that we could dedicate for our use? 
User login data
Forum topic
OneSpan Sign
Is it possible to capture data for each time a user log's in/ log's off of the Onespan Sign web portal? I know that via the Account report, you are able to capture data around when a user is created, curious if this can be extended to log each time a user log's in to the system.
HTML response instead of JSON
Forum topic
OneSpan Sign
Hi, One of our client reported this issue: They received the following HTML response to a request instead of the JSON payload they typically received. 405 Not Allowed 405 Not Allowed nginx/1.12.2