OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Getting error message
Forum topic
OneSpan Sign
Hi, Recently we got the following 2 errors intermittently when creating the package using the same form, do you know what did happen? From the error message, it seems it complains about the pdf document has error, but we are using the same document for test case, and most of time are successful, o
Failure to delete the default-consent document - strange behavior
Forum topic
OneSpan Sign
I'm seeing some odd behavior, on my local development environment, I can create a package and delete the "default-consent" page without issue. Once I've moved this to our integration environment, this same call fails.
Updates to Package and Sender data
Forum topic
OneSpan Sign
Regarding Updates to Package data, there appears to be a date/time data field called "update".  The Package also seems to have a similar date/time data field called "update" for Sender info contained inside a Package.  Do these "update" fields get changed for any/all changes, or on
Bulk Add Sender app
Forum topic
OneSpan Sign
I keep getting the attached error message.  When I wait and restart it's usually okay but it's painful that I can only do about 40 - 50 users at one time.
Custom consent document
Forum topic
OneSpan Sign
Hello, Our use case: we have to use different consent documents in different cases. The issue: We are using information from the documentation to add a consent document but w
Timezone Customization
Forum topic
OneSpan Sign
Hello eSignLive Team Has there been any recent changes to the API to support different time zones for signing date timestamp. Currently, we see GMT only. Appreciate your help. Thanks
Editing Field Values using /api/packages/{packageId}/clone right
Forum topic
OneSpan Sign
Currently trying to customize my package.... It is an existing template on my sandbox and I would like to be able to customize the fields each time I clone the package. Is this possible? This is the current JSON payload I am sending... the signer information works but the fields are not working.
Add multiple documents to a package
Forum topic
OneSpan Sign
Is there an endpoint to add multiple documents to a package? The APEX SDK appears to only have a method to add one at a time. Trying to minimize callouts from SF. 
Auto Purging eSigned Documents
Forum topic
OneSpan Sign
Hello,
send selected documents from a template created in Sandbox
Forum topic
OneSpan Sign
say i have created 10 documents in an template through sandbox , but i have to send only two documents out of it in run time using Rest API . How we can achieve this functionality through one span.