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612 results matched your search criteria
Adding Sender Giving Resource Not Found
Forum topic
OneSpan Sign
Hi  Using REST we are able to create the package without sender, but when we add sender details the package Create API is giving 404 with 'Resource not found' error message Could you help us on above issue please?
Copy tool with API key not working
Forum topic
OneSpan Sign
Hi, I downloaded copy tool v1.6.2, and when I use "With API KEY" for both source and target, I got 401 error see attachment, but if I use "With credentials" and it's working fine. any idea why it's failed with API key?  
Sender and Owner event notifications emails
Forum topic
OneSpan Sign
Hello. I have a created a transaction and assigned to it a Sender (different from the Owner). As such, callback errors are being sent in emails to the sender. Is it possible to add a configuration so that the owner receives those emails as well? Thank you
Getting "Unexpected character encountered...." upon DownloadZippedDocuments
Forum topic
OneSpan Sign
Hi , Please assist with "Could not download the documents to a zip file. Exception: Unexpected character encountered while parsing value: .
Copy layout between on-prem and sandbox
Forum topic
OneSpan Sign
Hi, Recently, I tried us copy-tool v1.6.0 copy layouts from on-prem to CA sandbox account, and I got error (see attachment), any idea? but it's successful to copy template between on-prem and CA sandbox.   thanks, Cindy
CreatePackage exception - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
Forum topic
OneSpan Sign
I have been using the .NET SDK solidly for about 6 weeks with no issue. My coworker mentioned 2 weeks ago that one day he suddenly could not create a signing package when he could the previous day.
Create Package throws an 403 forbidden exception
Forum topic
OneSpan Sign
Hi,   I am using api key for authentication, retrieving template works fine but when i tried to create package it thrown 403 forbidden error.   We might be missing some settings on the account. Can you guide us   Thanks
Is CeremonyLayoutSettingsBuilder.withoutIFrame() deprecated?
Forum topic
OneSpan Sign
We are seeing this error: Caused by: java.lang.NoSuchMethodError: com.silanis.esl.sdk.builder.CeremonyLayoutSettingsBuilder.withoutIFrame()Lcom/silanis/esl/sdk/builder/CeremonyLayoutSettingsBuilder;
can not upload the document
Forum topic
OneSpan Sign
Hi, I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.  
Redeliver Callback in case of Exception
Forum topic
OneSpan Sign
Hi In case there is exception when we handle a call back from Silanis, can we send back a HTTP error response (4xx) to Silanis, so that Silanis can attempt to redeliver a callback. If Silanis does redeliver, then how many times will it attempt the redelivery. Regards Mario
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