956 results matched your search criteria
Upload Document with Text Anchors - 500 error
Forum topic
OneSpan Sign
I'm receiving a 500 error when I upload a document to /packages with the following roles and approvals. Any idea where the error could be coming from?
Signing sender documents by API
Forum topic
OneSpan Sign
Hi, We have been trying to sign all documents using the canadian REST API (e-signlive.ca/api) We tried creating a package with the code provided on https://developer.esignlive.com/guides/feature-guides/sign-documents/ . We added a role ('Sender') and approval for this role. { "name":"Cont
Customize the email’s FROM field
Forum topic
OneSpan Sign
Hello, Is there a way to customize the email’s FROM field? Right now, the field shows as: e-SignLive . I understand that the sender’s email address cannot be changed without using DKIM. But, how about changing the alias?
Add documents with template package
Forum topic
OneSpan Sign
Hi, I'm having problems with this funcionality, when I create eslPackage from template, I need add again the documents with "Upload method".
Adding an signer after package is created
Forum topic
OneSpan Sign
Hi, Can we add an signer after the package is created and the document uploaded? We are looking at a use case where there are multiple signers and we want them added as required when they are ready to sign the document. I am looking to do this through REST API. Thanks. Srini.
invisible signature
Forum topic
OneSpan Sign
i have created a signature for the owner in UI and map some label which is common for all signers to the owner. i need to update the signature of the owner to zero through code so that the signature will not be visible to other signers . How we can achieve this ?
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
How to get Signer detail with sessionUser
Forum topic
OneSpan Sign
we are receiving below notofication. {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"SIGNER_COMPLETE","sessionUser":"WvkDSx1Y7TwJ","packageId":"ZDpPk7usBE9clU9SHp_PllOB6As=","message":null,"documentId":null,"createdDate":"2019-01-01T12:04:28.213Z"} We want to get Signer Name f
Unable to add signer to existing package
Forum topic
OneSpan Sign
We are trying to add signers to the package that was already sent through the API and keep getting the following exception: com.silanis.esl.sdk.internal.EslServerException: Could not add signer.
Error message - Row 1 - Role Signer1 is missing
Forum topic
OneSpan Sign
Error message displayed after I uploaded a bulk recipient file.