539 results matched your search criteria
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Bad Request 400 eslClient.CreatePackage() after upgrade from 10.3 to 10.13
Forum topic
OneSpan Sign
Hello, I recently updated the api version for Silanis.ESL.dll from 10.3 to 10.13, after doing so the code that I'm using to dynamically build the packages for getting signed no longer works.
bulk transaction creation from Adhoc
Forum topic
OneSpan Sign
dear team, can i use the Adhoc tool to create a bulk transaction creation with a CSV file where i can add a field l like Salary that is in the file and is filled in during in the document template field. i was looking at the csv file format and saw
Laserfiche Connector - document doesn't attach
Forum topic
OneSpan Cloud Authentication
I am having a problem with the Laserfiche Connector: I select a document in LF then click "Send with OneSpan" The document shows in the list of Documents on the Create New Transaction screen. I add the sender's email, name, and signers then click Create.
Possibility of Unknown Signer
Forum topic
OneSpan Sign
Hello, I believe there should be a possibilty for an unknown signer to exist in a Package, here's a use case from my company: A truck driver must deliver concrete to a construction zone and the person who receives the concrete must sign as well as the driver.
Set up Forms to sign on Business Website
Forum topic
OneSpan Sign
Good morning, We would like to discuss how to go about adding esign to our business website. The best way to explain what we would like is to have you go to our website page for feedback (https://www.ksstate.bank/feedback/).
Query with Create Transaction
Forum topic
OneSpan Identity Verification
Hi :) Currently trying to create transaction using returned JWT token and am getting this error message, 404 Not Found, is the end point complete? i copied it from the email.
Invalid position. Object placed outside of document page boundary
Forum topic
OneSpan Sign
Hi, I am trying to add signature and signature date in a PDF, using "extractAnchor" to find the white text inside the PDF. It is working for most of the PDF. But I am getting error for some specific PDF. I can see enough space is available after the white text.
Authentication Error
Forum topic
OneSpan Sign
I am working with authenticating Signers in the ceremony and when we try to set the signers to the default option (email) -- the package creation returns with a 400 error. This is the return error Could not send the package. Exception: The remote server returned an error: (400) Bad Request.
How to get Sender's ApiKey via API
Forum topic
OneSpan Sign
Hi, I need to get newly created sender's API key and store it in local database. Sender class does not contain attribute APIkey. Is this even possible?