Mouse capture error

fvieira | Posts: 13

Mouse capture error

Monday, December 4, 2017 at 04:47am

Hello, would help me understand what I'm doing wrong ? The method is called in package creation process. In the following are the values for Mobile signature method compare with Mouse capture. I don't see any problem for Mobile signature. // Mobile signature - Error response String response = client.postMultipartFile(path, fileName, fileBytes, documentJson); Path: https://sandbox.e-signlive.ca/api/packages/usGaLhhTaXaDts7CRURECBSMTjY=/documents documentJson:

{
  "approvals": [
    {
      "fields": [
        {
          "extract": false,
          "extractAnchor": {
            "anchorPoint": "TOPLEFT",
            "characterIndex": 0,
            "height": 52,
            "index": 0,
            "leftOffset": 0,
            "text": "**Signer 1**",
            "topOffset": 0,
            "width": 231
          },
          "height": 50,
          "left": 0,
          "page": 0,
          "subtype": "MOBILE_CAPTURE",
          "top": 0,
          "type": "SIGNATURE",
          "width": 200
        }
      ],
      "role": "f02f27ad31c14dce88d08148d0180dc9"
    },
    {
      "fields": [
        {
          "extract": false,
          "extractAnchor": {
            "anchorPoint": "TOPLEFT",
            "characterIndex": 0,
            "height": 52,
            "index": 0,
            "leftOffset": 0,
            "text": "**Signer 2**",
            "topOffset": 0,
            "width": 231
          },
          "height": 50,
          "left": 0,
          "page": 0,
          "subtype": "MOBILE_CAPTURE",
          "top": 0,
          "type": "SIGNATURE",
          "width": 200
        }
      ],
      "role": "aa376bc59ce34acc82674bbedef7e85a"
    }
  ],
  "description": "",
  "extract": false,
  "index": 0,
  "name": "attach2"
}

response Error: com.silanis.esl.sdk.internal.RequestException: HTTP POST on URI https://sandbox.e-signlive.ca/api/packages/usGaLhhTaXaDts7CRURECBSMTjY=/documents resulted in response with status code: [500, Internal Server Error]. Optional details: {"code":500,"messageKey":"error.internal.default","technical":"EsepCommand failed and no fallback available.","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","name":"Unhandled Server Error"} //Mouse capture - Success Path: https://sandbox.e-signlive.ca/api/packages/Xqy4PiHJl8Rkbt7onvdM-cM36XE=/documents documentJson:

{
  "approvals": [
    {
      "fields": [
        {
          "extract": false,
          "extractAnchor": {
            "anchorPoint": "TOPLEFT",
            "characterIndex": 0,
            "height": 52,
            "index": 0,
            "leftOffset": 0,
            "text": "**Signer 1**",
            "topOffset": 0,
            "width": 231
          },
          "height": 50,
          "left": 0,
          "page": 0,
          "subtype": "CAPTURE",
          "top": 0,
          "type": "SIGNATURE",
          "width": 200
        }
      ],
      "role": "dc75bda79c394286ba850eddbf21a99a"
    },
    {
      "fields": [
        {
          "extract": false,
          "extractAnchor": {
            "anchorPoint": "TOPLEFT",
            "characterIndex": 0,
            "height": 52,
            "index": 0,
            "leftOffset": 0,
            "text": "**Signer 2**",
            "topOffset": 0,
            "width": 231
          },
          "height": 50,
          "left": 0,
          "page": 0,
          "subtype": "CAPTURE",
          "top": 0,
          "type": "SIGNATURE",
          "width": 200
        }
      ],
      "role": "1e6091406e9d4326b16e9a0fe1d14c55"
    }
  ],
  "description": "",
  "extract": false,
  "index": 0,
  "name": "attach2"
}

response:

{
  "status": "",
  "id": "3d3731d2c515a7c0e05af9c43dfab025c42830d2fdd568ca",
  "signerVerificationToken": null,
  "signedHash": null,
  "data": {
    "ese_document_texttag_extract_needed": "false"
  },
  "approvals": [
    {
      "id": "t7d8cDky0384",
      "role": "dc75bda79c394286ba850eddbf21a99a",
      "data": null,
      "signed": null,
      "accepted": null,
      "fields": [
        {
          "validation": null,
          "id": "AlIYVOMin1UL",
          "page": 0,
          "subtype": "CAPTURE",
          "top": 500,
          "data": null,
          "height": 52,
          "left": 94,
          "width": 231,
          "binding": null,
          "extract": false,
          "extractAnchor": null,
          "type": "SIGNATURE",
          "value": "",
          "name": ""
        }
      ],
      "name": ""
    },
    {
      "id": "Yl9Yo0cgxEAP",
      "role": "1e6091406e9d4326b16e9a0fe1d14c55",
      "data": null,
      "signed": null,
      "accepted": null,
      "fields": [
        {
          "validation": null,
          "id": "HdfrN9CWH6IP",
          "page": 0,
          "subtype": "CAPTURE",
          "top": 544,
          "data": null,
          "height": 52,
          "left": 94,
          "width": 231,
          "binding": null,
          "extract": false,
          "extractAnchor": null,
          "type": "SIGNATURE",
          "value": "",
          "name": ""
        }
      ],
      "name": ""
    }
  ],
  "pages": [
    {
      "id": "",
      "top": 0,
      "height": 1030,
      "left": 0,
      "width": 796,
      "index": 0,
      "version": 0
    }
  ],
  "extract": false,
  "external": null,
  "extractionTypes": [],
  "index": 0,
  "fields": [],
  "description": "",
  "name": "attach2",
  "size": 85246
}

The difference is what the SDK receives from the eSign server. For Mobile signature https://sandbox.e-signlive.ca/api/packages/usGaLhhTaXaDts7CRURECBSMTjY=/

{
  "status": "DRAFT",
  "messages": [],
  "roles": [
    {
      "id": "djf6R9ByTm0B",
      "attachmentRequirements": [],
      "locked": false,
      "reassign": false,
      "specialTypes": [],
      "emailMessage": {
        "content": ""
      },
      "data": null,
      "type": "SIGNER",
      "index": 0,
      "signers": [
        {
          "language": "en",
          "id": "djf6R9ByTm0B",
          "auth": {
            "challenges": [],
            "scheme": "NONE"
          },
          "signature": {
            "handdrawn": "",
            "textual": {
              "font": null,
              "color": null
            }
          },
          "title": "Mr",
          "company": "IBACZ",
          "firstName": "Tomas",
          "lastName": "Kanovsky",
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "updated": "2017-11-16T16:06:57Z",
          "external": null,
          "data": null,
          "email": "[email protected]",
          "knowledgeBasedAuthentication": null,
          "delivery": {
            "email": true,
            "download": false,
            "provider": false
          },
          "group": null,
          "address": null,
          "created": "2017-11-16T15:59:26Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "djf6R9ByTm0B"
    },
    {
      "id": "f02f27ad31c14dce88d08148d0180dc9",
      "attachmentRequirements": [],
      "locked": false,
      "reassign": true,
      "specialTypes": [],
      "emailMessage": {
        "content": "If you have any questions please contact your IBM team or send an email to \"[email protected]\"."
      },
      "data": null,
      "type": "SIGNER",
      "index": 1,
      "signers": [
        {
          "language": "en",
          "id": "f02f27ad31c14dce88d08148d0180dc9",
          "auth": {
            "challenges": [],
            "scheme": "NONE"
          },
          "signature": null,
          "title": "",
          "company": "",
          "firstName": "dragosgmail.com",
          "lastName": "Luca",
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "updated": "2017-11-16T16:06:59Z",
          "external": null,
          "data": null,
          "email": "[email protected]",
          "knowledgeBasedAuthentication": null,
          "delivery": {
            "email": true,
            "download": false,
            "provider": false
          },
          "group": null,
          "address": null,
          "created": "2017-11-16T15:59:28Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "f02f27ad31c14dce88d08148d0180dc9"
    },
    {
      "id": "aa376bc59ce34acc82674bbedef7e85a",
      "attachmentRequirements": [],
      "locked": false,
      "reassign": true,
      "specialTypes": [],
      "emailMessage": {
        "content": "If you have any questions please contact your IBM team or send an email to \"[email protected]\"."
      },
      "data": null,
      "type": "SIGNER",
      "index": 11,
      "signers": [
        {
          "language": "en",
          "id": "aa376bc59ce34acc82674bbedef7e85a",
          "auth": {
            "challenges": [],
            "scheme": "NONE"
          },
          "signature": null,
          "title": "",
          "company": "",
          "firstName": "Dragos Valentin",
          "lastName": "Luca",
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "updated": "2017-11-16T16:07:00Z",
          "external": null,
          "data": null,
          "email": "[email protected]",
          "knowledgeBasedAuthentication": null,
          "delivery": {
            "email": true,
            "download": false,
            "provider": false
          },
          "group": null,
          "address": null,
          "created": "2017-11-16T15:59:27Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "aa376bc59ce34acc82674bbedef7e85a"
    }
  ],
  "language": "en",
  "id": "usGaLhhTaXaDts7CRURECBSMTjY=",
  "sender": {
    "status": "ACTIVE",
    "language": "en",
    "id": "w0QBplnUTv08",
    "signature": {
      "handdrawn": "",
      "textual": {
        "font": null,
        "color": null
      }
    },
    "locked": null,
    "title": "Mr",
    "account": {
      "owner": "iwTsIU0AjrIU",
      "id": "rmZzTYqnMUE9",
      "created": "2015-12-07T16:17:16Z",
      "company": {
        "id": "qIVII7qCAVUA",
        "data": null,
        "address": {
          "zipcode": null,
          "address1": null,
          "address2": null,
          "city": null,
          "country": null,
          "state": null
        },
        "name": "silanis"
      },
      "updated": "2015-12-07T16:17:16Z",
      "customFields": [
        {
          "required": true,
          "id": "Date_Field",
          "translations": [
            {
              "language": "en",
              "id": "",
              "data": null,
              "description": "Signing Date, selected by signer from a calendar.",
              "name": "Date Field"
            }
          ],
          "data": null,
          "value": "16 Aug 2016",
          "name": ""
        },
        {
          "required": false,
          "id": "Pramata",
          "translations": [
            {
              "language": "en",
              "id": "",
              "data": null,
              "description": "",
              "name": "Pramata Information"
            }
          ],
          "data": null,
          "value": "False",
          "name": ""
        }
      ],
      "licenses": [
        {
          "status": "ACTIVE",
          "transactions": [],
          "created": "2015-12-07T16:17:16Z",
          "paidUntil": "2017-03-07T00:00:00Z",
          "plan": {
            "id": "sandbox",
            "price": {
              "amount": 0,
              "currency": {
                "id": "USD",
                "data": null,
                "name": "US Dollar"
              }
            },
            "original": null,
            "data": null,
            "cycle": "YEAR",
            "contract": "YEAR",
            "freeCycles": null,
            "quotas": [
              {
                "cycle": null,
                "scope": "ACCOUNT",
                "limit": 99999,
                "target": "SENDER"
              },
              {
                "cycle": null,
                "scope": "SENDER",
                "limit": 500,
                "target": "DOCUMENT"
              },
              {
                "cycle": null,
                "scope": "SENDER",
                "limit": 500,
                "target": "STORAGE"
              }
            ],
            "group": "",
            "features": null,
            "description": "E-Sign Hundreds of Documents with Unlimited Signers",
            "name": "Sandbox"
          }
        }
      ],
      "logoUrl": "",
      "data": null,
      "providers": null,
      "name": "silanis"
    },
    "activated": null,
    "company": "IBACZ",
    "firstName": "Tomas",
    "lastName": "Kanovsky",
    "memberships": [],
    "phone": "123456789",
    "professionalIdentityFields": [],
    "userCustomFields": [
      {
        "id": "Date_Field",
        "translations": [
          {
            "language": "en",
            "id": "",
            "data": null,
            "description": "Signing Date, selected by signer from a calendar.",
            "name": "Date Field"
          }
        ],
        "data": null,
        "value": "16 Aug 2016",
        "name": ""
      }
    ],
    "updated": "2016-09-05T17:24:11Z",
    "external": null,
    "data": {
      "serviceCredentials": "{}",
      "showIntro": false
    },
    "email": "[email protected]",
    "type": "MANAGER",
    "address": {
      "zipcode": "60200",
      "address1": "Nereknu 1",
      "address2": "",
      "city": "Brno",
      "country": "CZ",
      "state": ""
    },
    "created": "2016-07-26T20:39:58Z",
    "name": "",
    "specialTypes": [],
    "hasDelegates": true
  },
  "documents": [
    {
      "status": "",
      "id": "a36ad52cf3e03fd9feafa0a8edcb8c7e3b1a6b68eef0f8f5",
      "signedHash": null,
      "approvals": [],
      "pages": [
        {
          "id": "",
          "height": 1030,
          "left": 0,
          "width": 796,
          "top": 0,
          "version": 0,
          "index": 0
        }
      ],
      "extract": false,
      "external": null,
      "data": {
        "ese_document_texttag_extract_needed": "false"
      },
      "signerVerificationToken": null,
      "extractionTypes": [],
      "fields": [],
      "index": 0,
      "description": "",
      "name": "attach2",
      "size": 85246
    }
  ],
  "due": "2017-11-21T22:00:00Z",
  "emailMessage": "",
  "limits": null,
  "notarized": false,
  "notaryRoleId": null,
  "settings": {
    "ceremony": {
      "layout": {
        "header": {
          "breadcrumbs": true,
          "feedback": true,
          "globalActions": {
            "confirm": false,
            "download": true,
            "hideEvidenceSummary": false,
            "saveAsLayout": false
          },
          "sessionBar": true,
          "titleBar": {
            "title": true,
            "progressBar": true
          },
          "globalNavigation": false
        },
        "brandingBar": {
          "logo": {
            "src": "ibm4",
            "link": "ibm4"
          }
        },
        "footer": {},
        "iframe": false,
        "navigator": true
      },
      "events": {
        "complete": {
          "dialog": true,
          "redirect": "url"
        }
      },
      "inPerson": false,
      "maxAuthFailsAllowed": 10,
      "optOutButton": false,
      "optOutReasons": [
        "Do not want to use eSignature to sign the IBM contract",
        "Do not want to sign the IBM contract"
      ],
      "declineButton": true,
      "declineReasons": [
        "Reject and request rework of the package",
        "Reject the package and close this request"
      ],
      "disableDeclineOther": true,
      "disableDownloadForUncompletedPackage": false,
      "disableFirstInPersonAffidavit": true,
      "disableInPersonAffidavit": false,
      "disableOptOutOther": true,
      "disableSecondInPersonAffidavit": true,
      "documentToolbarOptions": {
        "downloadButton": true
      },
      "handOver": {
        "title": "IBM Home Page",
        "href": "http://www.ibm.com",
        "text": "Finish"
      },
      "hideCaptureText": false,
      "hideLanguageDropdown": false,
      "hidePackageOwnerInPerson": true,
      "hideWatermark": false,
      "style": null,
      "extractAcroFields": false,
      "extractTextTags": false,
      "enforceCaptureSignature": false
    }
  },
  "trashed": true,
  "updated": "2017-11-17T16:33:37Z",
  "completed": null,
  "consent": null,
  "signedDocumentDelivery": null,
  "autocomplete": true,
  "data": {
    "currentSignerProgress": {
      "documentsToConfirmCount": "0",
      "documentsConfirmedCount": "0",
      "approvalsToConfirmCount": "0",
      "approvalsConfirmedCount": "0",
      "documentsPartiallyCompletedCount": "0",
      "approvalsToSignNowCount": "0"
    },
    "origin": "api",
    "overallProgress": {
      "documentsToCompleteCount": "1",
      "documentsCompletedCount": "1",
      "documentsToConfirmCount": "0",
      "documentsConfirmedCount": "0",
      "documentsPartiallyCompletedCount": "0"
    },
    "sdk": "Java v${project.version}"
  },
  "visibility": "ACCOUNT",
  "type": "PACKAGE",
  "created": "2017-11-16T15:59:25Z",
  "description": "IBM is requesting approval of the proposal for REQ-000018 - PD_1596584_13.11.3.01",
  "name": "REQ-000018 - PD_1596584_13.11.3.01",
  "bulkSendable": false
}

For Mouse capture https://sandbox.e-signlive.ca/api/packages/Xqy4PiHJl8Rkbt7onvdM-cM36XE=/

{
  "language": "en",
  "id": "Xqy4PiHJl8Rkbt7onvdM-cM36XE=",
  "messages": [],
  "autocomplete": true,
  "completed": null,
  "visibility": "ACCOUNT",
  "data": {
    "sdk": "Java v${project.version}",
    "origin": "api",
    "currentSignerProgress": {
      "documentsToConfirmCount": "0",
      "documentsConfirmedCount": "0",
      "approvalsToConfirmCount": "0",
      "approvalsConfirmedCount": "0",
      "documentsPartiallyCompletedCount": "0",
      "approvalsToSignNowCount": "0"
    },
    "overallProgress": {
      "documentsToCompleteCount": "1",
      "documentsCompletedCount": "0",
      "documentsToConfirmCount": "1",
      "documentsConfirmedCount": "0",
      "documentsPartiallyCompletedCount": "0"
    }
  },
  "sender": {
    "language": "en",
    "id": "w0QBplnUTv08",
    "signature": {
      "handdrawn": "",
      "textual": {
        "color": null,
        "font": null
      }
    },
    "title": "Mr",
    "data": {
      "serviceCredentials": "{}",
      "showIntro": false
    },
    "locked": null,
    "memberships": [],
    "phone": "123456789",
    "professionalIdentityFields": [],
    "userCustomFields": [
      {
        "id": "Date_Field",
        "data": null,
        "translations": [
          {
            "language": "en",
            "id": "",
            "data": null,
            "description": "Signing Date, selected by signer from a calendar.",
            "name": "Date Field"
          }
        ],
        "value": "16 Aug 2016",
        "name": ""
      }
    ],
    "account": {
      "id": "rmZzTYqnMUE9",
      "providers": null,
      "created": "2015-12-07T16:17:16Z",
      "data": null,
      "customFields": [
        {
          "required": true,
          "id": "Date_Field",
          "data": null,
          "translations": [
            {
              "language": "en",
              "id": "",
              "data": null,
              "description": "Signing Date, selected by signer from a calendar.",
              "name": "Date Field"
            }
          ],
          "value": "16 Aug 2016",
          "name": ""
        },
        {
          "required": false,
          "id": "Pramata",
          "data": null,
          "translations": [
            {
              "language": "en",
              "id": "",
              "data": null,
              "description": "",
              "name": "Pramata Information"
            }
          ],
          "value": "False",
          "name": ""
        }
      ],
      "licenses": [
        {
          "transactions": [],
          "created": "2015-12-07T16:17:16Z",
          "paidUntil": "2017-03-07T00:00:00Z",
          "plan": {
            "id": "sandbox",
            "original": null,
            "group": "",
            "data": null,
            "price": {
              "amount": 0,
              "currency": {
                "id": "USD",
                "data": null,
                "name": "US Dollar"
              }
            },
            "freeCycles": null,
            "contract": "YEAR",
            "cycle": "YEAR",
            "quotas": [
              {
                "scope": "ACCOUNT",
                "cycle": null,
                "limit": 99999,
                "target": "SENDER"
              },
              {
                "scope": "SENDER",
                "cycle": null,
                "limit": 500,
                "target": "DOCUMENT"
              },
              {
                "scope": "SENDER",
                "cycle": null,
                "limit": 500,
                "target": "STORAGE"
              }
            ],
            "features": null,
            "description": "E-Sign Hundreds of Documents with Unlimited Signers",
            "name": "Sandbox"
          },
          "status": "ACTIVE"
        }
      ],
      "logoUrl": "",
      "company": {
        "id": "qIVII7qCAVUA",
        "data": null,
        "address": {
          "address1": null,
          "address2": null,
          "city": null,
          "country": null,
          "zipcode": null,
          "state": null
        },
        "name": "silanis"
      },
      "updated": "2015-12-07T16:17:16Z",
      "owner": "iwTsIU0AjrIU",
      "name": "silanis"
    },
    "activated": null,
    "company": "IBACZ",
    "email": "[email protected]",
    "firstName": "Tomas",
    "lastName": "Kanovsky",
    "external": null,
    "updated": "2016-09-05T17:24:11Z",
    "type": "MANAGER",
    "address": {
      "address1": "Nereknu 1",
      "address2": "",
      "city": "Brno",
      "country": "CZ",
      "zipcode": "60200",
      "state": ""
    },
    "created": "2016-07-26T20:39:58Z",
    "name": "",
    "status": "ACTIVE",
    "specialTypes": [],
    "hasDelegates": true
  },
  "documents": [
    {
      "status": "",
      "id": "3d3731d2c515a7c0e05af9c43dfab025c42830d2fdd568ca",
      "signerVerificationToken": null,
      "signedHash": null,
      "data": {
        "ese_document_texttag_extract_needed": "false"
      },
      "approvals": [
        {
          "id": "t7d8cDky0384",
          "role": "dc75bda79c394286ba850eddbf21a99a",
          "data": null,
          "signed": null,
          "accepted": null,
          "fields": [
            {
              "validation": null,
              "id": "AlIYVOMin1UL",
              "page": 0,
              "subtype": "CAPTURE",
              "top": 500,
              "data": null,
              "height": 52,
              "left": 94,
              "width": 231,
              "binding": null,
              "extract": false,
              "extractAnchor": null,
              "type": "SIGNATURE",
              "value": "",
              "name": ""
            }
          ],
          "name": ""
        },
        {
          "id": "Yl9Yo0cgxEAP",
          "role": "1e6091406e9d4326b16e9a0fe1d14c55",
          "data": null,
          "signed": null,
          "accepted": null,
          "fields": [
            {
              "validation": null,
              "id": "HdfrN9CWH6IP",
              "page": 0,
              "subtype": "CAPTURE",
              "top": 544,
              "data": null,
              "height": 52,
              "left": 94,
              "width": 231,
              "binding": null,
              "extract": false,
              "extractAnchor": null,
              "type": "SIGNATURE",
              "value": "",
              "name": ""
            }
          ],
          "name": ""
        }
      ],
      "pages": [
        {
          "id": "",
          "top": 0,
          "height": 1030,
          "left": 0,
          "width": 796,
          "index": 0,
          "version": 0
        }
      ],
      "extract": false,
      "external": null,
      "extractionTypes": [],
      "index": 0,
      "fields": [],
      "description": "",
      "name": "attach2",
      "size": 85246
    }
  ],
  "consent": null,
  "due": "2017-11-21T22:00:00Z",
  "emailMessage": "",
  "limits": null,
  "notarized": false,
  "notaryRoleId": null,
  "settings": {
    "ceremony": {
      "layout": {
        "footer": {},
        "brandingBar": {
          "logo": {
            "src": "ibm4",
            "link": "ibm4"
          }
        },
        "iframe": false,
        "navigator": true,
        "header": {
          "feedback": true,
          "breadcrumbs": true,
          "globalActions": {
            "confirm": false,
            "download": true,
            "hideEvidenceSummary": false,
            "saveAsLayout": false
          },
          "globalNavigation": false,
          "sessionBar": true,
          "titleBar": {
            "title": true,
            "progressBar": true
          }
        }
      },
      "style": null,
      "enforceCaptureSignature": false,
      "events": {
        "complete": {
          "redirect": "url",
          "dialog": true
        }
      },
      "hideCaptureText": false,
      "hideLanguageDropdown": false,
      "hidePackageOwnerInPerson": true,
      "hideWatermark": false,
      "maxAuthFailsAllowed": 10,
      "optOutButton": false,
      "optOutReasons": [
        "Do not want to use eSignature to sign the IBM contract",
        "Do not want to sign the IBM contract"
      ],
      "declineButton": true,
      "declineReasons": [
        "Reject and request rework of the package",
        "Reject the package and close this request"
      ],
      "disableDeclineOther": true,
      "disableDownloadForUncompletedPackage": false,
      "disableFirstInPersonAffidavit": true,
      "disableInPersonAffidavit": false,
      "disableOptOutOther": true,
      "disableSecondInPersonAffidavit": true,
      "documentToolbarOptions": {
        "downloadButton": true
      },
      "handOver": {
        "title": "IBM Home Page",
        "href": "http://www.ibm.com",
        "text": "Finish"
      },
      "inPerson": false,
      "extractAcroFields": false,
      "extractTextTags": false
    }
  },
  "signedDocumentDelivery": null,
  "trashed": true,
  "updated": "2017-11-20T07:52:38Z",
  "roles": [
    {
      "id": "C3jcMgnSO58O",
      "data": null,
      "locked": false,
      "specialTypes": [],
      "attachmentRequirements": [],
      "reassign": false,
      "emailMessage": null,
      "index": 0,
      "type": "SENDER",
      "signers": [
        {
          "language": "en",
          "id": "w0QBplnUTv08",
          "signature": {
            "handdrawn": "",
            "textual": null
          },
          "title": "Mr",
          "auth": {
            "scheme": "NONE",
            "challenges": []
          },
          "knowledgeBasedAuthentication": null,
          "delivery": {
            "provider": false,
            "download": true,
            "email": true
          },
          "group": null,
          "data": null,
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "company": "IBACZ",
          "email": "[email protected]",
          "firstName": "Tomas",
          "lastName": "Kanovsky",
          "external": null,
          "updated": "2017-11-17T15:52:23Z",
          "address": null,
          "created": "2017-11-17T15:52:23Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "Owner"
    },
    {
      "id": "dc75bda79c394286ba850eddbf21a99a",
      "data": null,
      "locked": false,
      "specialTypes": [],
      "attachmentRequirements": [],
      "reassign": true,
      "emailMessage": null,
      "index": 1,
      "type": "SIGNER",
      "signers": [
        {
          "language": "en",
          "id": "e7761608-795a-438d-8403-100a2438ed58",
          "signature": null,
          "title": "",
          "auth": {
            "scheme": "NONE",
            "challenges": []
          },
          "knowledgeBasedAuthentication": null,
          "delivery": {
            "provider": false,
            "download": false,
            "email": true
          },
          "group": null,
          "data": null,
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "company": "",
          "email": "[email protected]",
          "firstName": "dragosgmail.com",
          "lastName": "Luca",
          "external": null,
          "updated": "2017-11-17T15:52:26Z",
          "address": null,
          "created": "2017-11-17T15:52:26Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "dc75bda79c394286ba850eddbf21a99a"
    },
    {
      "id": "1e6091406e9d4326b16e9a0fe1d14c55",
      "data": null,
      "locked": false,
      "specialTypes": [],
      "attachmentRequirements": [],
      "reassign": true,
      "emailMessage": null,
      "index": 11,
      "type": "SIGNER",
      "signers": [
        {
          "language": "en",
          "id": "2d90b921-1783-4709-9ff1-3368d7c13b00",
          "signature": null,
          "title": "",
          "auth": {
            "scheme": "NONE",
            "challenges": []
          },
          "knowledgeBasedAuthentication": null,
          "delivery": {
            "provider": false,
            "download": false,
            "email": true
          },
          "group": null,
          "data": null,
          "phone": "",
          "professionalIdentityFields": [],
          "userCustomFields": [],
          "company": "",
          "email": "[email protected]",
          "firstName": "Dragos Valentin",
          "lastName": "Luca",
          "external": null,
          "updated": "2017-11-17T15:52:24Z",
          "address": null,
          "created": "2017-11-17T15:52:25Z",
          "name": "",
          "specialTypes": []
        }
      ],
      "name": "1e6091406e9d4326b16e9a0fe1d14c55"
    }
  ],
  "type": "PACKAGE",
  "created": "2017-11-17T15:52:23Z",
  "description": "IBM is requesting approval of the proposal for REQ-000018 - PD_1596584_13.11.3.01",
  "name": "REQ-000018 - PD_1596584_13.11.3.01",
  "status": "DRAFT",
  "bulkSendable": false
}

Regards, Felipe

December 4 Created

January 21 Last Updated

6 years ago Last Reply

2 Replies

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2 Users

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harishaidary | Posts: 1812

Reply to: Mouse capture error

Monday, December 4, 2017 at 05:38am

Hi Felipe, I'm guessing you mean you're having an issue with mobile signature rather than capture signature. Can you share the document you are using if it doesn't contain any sensitive information? Thanks,

harishaidary | Posts: 1812

Reply to: Mouse capture error

Monday, December 4, 2017 at 07:44am

I was able to reproduce your issue. It seems that there is a bug with placing mobile capture signatures using text anchors. I will do some more investigation and get back to you. Sorry for the inconvenience.

Mouse capture error

Reply to: Mouse capture error

Reply to: Mouse capture error

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