OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Error when changing signer email address
Forum topic
OneSpan Sign
My transactions usually have the same signer for the first and third signer. I give the signer the sending URL and they enter their own name and email address for the first and third signer, and they enter the second signer's name and email address as well. 
How to define two signers with same signing order in Web UI
Forum topic
OneSpan Sign
I have 3 signers A, B and C. A is the sender. B and C are the other two signers. When defining the signer workflow, how can I specify B and C with same signing order 1, and then set A to signing order 2? We are using the On-Prem version 11.13.
Is there way to set Language on Signer Level
Forum topic
OneSpan Sign
Hi, Chinese is not working on package level. We have application and deployed the JAR file but Locale is not working for CHINESE. It is working for rest all Language. Dont know exact issue because it is Siebel Application and we can only deploy JAR.
Trying to pull Packages from ESign regardless of Status
Forum topic
OneSpan Sign
I have a Dynamics CRM which matches the Statuses of the ESign Packages and I need to reconcile them. Right now there are 28 Transaction in my Inbox, 16 Documents in Draft, 0 Archived and 29 in Trash. That's 73 Transactions total.
Callback Authentication Method
Forum topic
OneSpan Sign
I noticed that our callbacks were not working in the sandbox and when I logged in to take a look at the callback settings, I noticed the callback key was no longer there. I see that OAuth 2.0 was added and there is an option to select Basic which seems to be what was there before.
Allow Duplicate customer while creating package via clone API
Forum topic
OneSpan Sign
We are using Rest API for creating packages out of templates.
External SignerVerification from Java to PHP
Forum topic
OneSpan Sign
Hi, I need use external signer verification to register the sign and verify if is correct redirect the signer ceremony when Signer sign from PHP url. I have the code and structure necessary for create package and manage with Signers, documents and signatures and it's Works, the problem is that i don
I can't counter-sign the main Contract since the Customer did not sign the Rider
Forum topic
OneSpan Sign
The Customer accepted the Disclosures and Consent and signed the Contract but left the Rider unsigned. Therefore I cannot sign the Contract because it violates the Signing Order. How can I get past this outside of asking the Customer to sign the Rider?
Create a Template
Forum topic
OneSpan Sign
Hello, I want to check with you about a case I am facing.
resending form
Forum topic
OneSpan Sign
If a client makes a mistake on a form and needs to fix a custom field.