Community and customer portal
  • OneSpan.com
  • Support
    • Documentation portal
    • TrustCenter
    • Customer support
Community and customer portal
Toggle navigation
  • Products
  • Code shares
  • Interactive APIs
  • Developer sandbox
  • Developer sandbox
  • Forums
  • Demos

User account menu

  • Sign up
  • Login
  1. Home
  2. Search

Search

1431 results matched your search criteria
Deleted Pkgs returned from API with query=trashed vs Deleted Pkgs in OneSpan xls rpt
Forum topic
OneSpan Sign
All pkg's are marked as deleted, all are for same person (owner/sender). We don't understand why lists seem exclusive of each other??? Seems OneSpan reporting is including pkg's not in return set from API call
Using API key to archive transactions
Forum topic
OneSpan Sign
We are having issues using the API key to archive messages.  We are getting a 403 error.  I removed the URL/and package number, but you can see the error below.
Error 403 when updating a package
Forum topic
OneSpan Sign
Hi ! I'm trying to update a package and replace the pdf document in it, but I get this error : Unable to update package settings. Exception: Le serveur distant a retourné une erreur : (403) Interdit. HTTP PUT on URI https://sandbox.esignlive.com/api/packages/-bANyCo4NvqdgiEPNbMG2tLdaRE=.
Remove approval from Default Consent
Forum topic
OneSpan Sign
Guys, I am trying to remove an approval from the default-consent document as we do not want a signer to see it.
Recreating SmartNote
Forum topic
OneSpan Sign
Guys, If I delete the Smart Note that is created by your system, is there a way to recreate it without having to create a whole new package?
Cannot Edit or Delete Error
Forum topic
OneSpan Sign
Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why.
Delete eSign users - best practices
Forum topic
OneSpan Sign
Hi,  what are the best practices when it comes to managing senders that no longer work for the business?  Do you delete them from the system? If yes, how does it affect the existing docs they were senders at? Thanks, 
Cannot edit or delete package
Forum topic
Intelligent Adaptive Authentication
Hi, I am getting following error while trying to update the expiry date of a package
Change Incorrect Signer
Forum topic
OneSpan Sign
If I accidentally send a package to the wrong email address or the wrong signer, can I modify the package I already sent? Or do I have to delete it and start over?
Changing Transaction Status to Draft
Forum topic
OneSpan Sign
Hi Duo, 
  • Load More
  • Home
  • Products
  • Documentación
  • Forums
  • Demos
OneSpan

Footer menu

  • Products
  • Forum
  • Demos
  • Contact Support
  • Documentation Portal
  • Trust Center

Follow us on:

  • Privacy Center
  • Cookie Policy
  • Terms of Use
  • Legal Notice
  • Preference Center

Copyright 2025 OneSpan. All Rights Reserved.