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Forum topic

OneSpan Sign

Hi, We have a typical business case wherein the Admin Assistant creates a package for signing. The Signer is required to upload an attachment and sign the document.

Window event listener not getting called on consent and doc acceptance in IFRAME

Forum topic

OneSpan Sign

Hi OneSpan Team - We have a requirement where when the ESign doc is loaded in IFRAME , we need to capture events (consent accept , E sign acceptance) via the window listener, we have included the attached JS for this purpose , but seems the events (default included) in the JS are called only for th

Customizing Signing Ceremony's Session bar - Branding

Forum topic

OneSpan Sign

Hi All, I'm working on Customizing the Branding of the Signing Ceremony.

Error creating OneSpan package with documents: 520 - null

Forum topic

OneSpan Sign

Hi all, What does the following error message mean when trying to pass through a Salesforce attachment to OneSpan? Error creating OneSpan package with documents: 520 - null - error code: 520

REST API alternative: email?

Forum topic

OneSpan Sign

I've heard email mentioned as an alternative to using the REST API to retrieve completed packages. We have the ability to create an email address and any attachments sent to that email address get imported directly into our imaging system.

Signature Block appearing on top left of 1st page of doc for multipage doc

Forum topic

OneSpan Sign

Hi Team / Duo, Greetings for the day.

Remove document navigation

Forum topic

OneSpan Sign

Hello, Is there a way to remove the document navigation arrows? See attachment Thanks

Converting lead to contact

Forum topic

OneSpan Sign

Is there a way that once I convert a lead into contact that the packages stayed attached to the contact