OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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The number of Pre-Verify results does not match the number of documents that were sent for verification.
Forum topic
OneSpan Sign
Hello, I received an error message on trying to create a OneSpan package with the error code: "The number of Pre-Verify results does not match the number of documents that were sent for verification."
number of packages in the Inbox
Forum topic
OneSpan Sign
Hi, from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox could you explain where are other 13 packages ? thanks, Cindy
Get the next signer and the progress of the transaction
Forum topic
OneSpan Sign
Hello! I am developing a portal where you can see the latest transactions made in OneSpan, as well as the % of progress of the transactions, see the next person to sign and the possibility of resending the signature email to said person.
Does Mobile SDK support upload ID proof from phone?
Forum topic
OneSpan Sign
Hi, I am working on in-person sign in using eSignLive iOS mobile SDK, and we require ID proof from signer. For instance, take a picture of id and upload it. I don't find it anywhere in mobile SDK? I am wondering if this feature is supported? Thanks a lot.
Receiving Error "Number of uploaded files does not match number of documents specified in package."
Forum topic
OneSpan Sign
I am trying to create a package and upload a document but I only get the error message "Number of uploaded files does not match number of documents specified in package."  I have looked through the API and other posts about this error message.  I have even tried to use the exact configu
Looking for options for a multistep signing process
Forum topic
OneSpan Sign
Greetings I'm building an app for a customer using ESignLive. person1 fills in a couple Textbox fields with numbers and signs a document (there is only one place for that person to sign). The document is still open (not complete yet).
Is there any limit on the number of fields that can be added to a document for e
Forum topic
OneSpan Sign
Is there any limit on the number of fields that can be added to a document for each signature/signer.
Google Authenticator App
Forum topic
Mobile Security Suite
Afternoon All, Apologies if this is the wrong place to post, or if this is a bit of a noob questions, but I'm struggling to find any information really.
in-person signing when no connection
Forum topic
OneSpan Sign
Hi, Is there some way that the in-person signing can take place if there is no connection available? Some of our sales people have encountered that in some areas they are trying to do a signing the connection is too slow/unstable or not able to connect at all.
US PROD - Limit on Number of senders for an account
Forum topic
OneSpan Sign
Hi Is there a limit on the number for senders for 1. a US PROD account . 2. a US Sandbox account Regards Mario