Receiving Error "Number of uploaded files does not match number of documents specified in package."

Hi Lindsay,

Welcome to OneSpan Sign! Try to check your Postman setup against below screenshot:

A sample JSON payload could look like below:

{
  "roles": [
    {
      "id": "Role1",
      "signers": [
        {
          "email": "[email protected]",
          "firstName": "1.firstname",
          "lastName": "1.lastname",
          "company": "OneSpan Sign"
        }
      ]
    },
    {
      "id": "Role2",
      "signers": [
        {
          "email": "[email protected]",
          "firstName": "2.firstname",
          "lastName": "2.lastname",
          "company": "OneSpan Sign"
        }
      ]
    }
  ],
  "documents": [
    {
      "approvals": [
        {
          "role": "Role1",
          "fields": [
            {
              "page": 0,
              "top": 100,
              "subtype": "FULLNAME",
              "height": 50,
              "left": 100,
              "width": 200,
              "type": "SIGNATURE"
            }
          ]
        },
        {
          "role": "Role2",
          "fields": [
            {
              "page": 0,
              "top": 300,
              "subtype": "FULLNAME",
              "height": 50,
              "left": 100,
              "width": 200,
              "type": "SIGNATURE"
            }
          ]
        }
      ],
      "name": "Test Document"
    }
  ],
  "name": "Example Package",
  "type": "PACKAGE",
  "language": "en",
  "emailMessage": "",
  "description": "New Package",
  "autocomplete": true,
  "status": "SENT"
}

Duo

Hi Duo,

After looking at your screenshots, I noticed the value 'file' was not getting entered as the key for the attachment:

After adding that, the call worked:

Thanks for taking a look and giving me a good screenshot to look at!

Lindsay

Glad to hear that! Feel free to post if you have any further questions.

Duo