OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Extracting ip address, geolocation and signature date
Forum topic
OneSpan Sign
Hi, I want to extract ip address, geolocation and signature date of a signer. Can you help me please? Thank you.
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
REST Python Example - unauthorised error
Forum topic
OneSpan Sign
Hello https://developer.esignlive.com/code-share/esignlive-rest-client-using-python/ looking at the python code, i'm trying to run one of the example application use cases. i'm simply grabbed my API key, and updated the sandbox API url parameters.
how to check if a signer is lock via JAVA SDK
Forum topic
OneSpan Sign
I'd like to know  how to check if a signer is locked via JAVA SDK?   Thanks, Wendy
Signature Dates from completed package
Forum topic
OneSpan Sign
Hi, Is it possible to retrieve Signature Dates for all signers in a completed package?   Thank You.
Add text area
Forum topic
OneSpan Sign
Hi, Is it possible to add TextArea like textbox like below way ? {{esl:signer1:textfield:size(150,20)}} Thanks in adv.
Retrieve Signer’s status (bounced email, opt-out, expired) through REST API
Forum topic
OneSpan Sign
Hi, How to retrieve the status of the signer using REST API? Especially for bounced email, opt-out and expired. Thanks
SignDocuments() returning "error.routeNotFound"
Forum topic
OneSpan Sign
Trying out the SignDocuments(packageId, signerId) call in the example throws EslServerException. Additional information below: Could not create a signer authentication token. Exception: The remote server returned an error: (404) Not Found.
eSignLive showing error without redirecting to landing url
Forum topic
OneSpan Sign
Hello, We are using eSignLive API and sending the documents as impersonate where we are sending the landing url.
JavaScript "callbacks"
Forum topic
OneSpan Sign
We're looking to help guide our customers through the signing process and it would be helpful if there was a mechanism that could help identify where they are as they transition from document to document.