OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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data retention and doc access
Forum topic
OneSpan Sign
Hi -  trying to confirm some data retention setting and its affect on being able to retrieve documents.
FieldStyle Values and Bound Fields
Forum topic
OneSpan Sign
FieldStyle has static types for BOUND_COMPANY, BOUND_NAME, and BOUND_DATE, but these values do not appear in the values returned by FieldStyle.values(). I would like to look up the FieldStyle like FieldStyle.valueOf(SOME_NAME) but the call fails for the 'BOUND' types.
Delete Document and Signer Status
Forum topic
OneSpan Sign
If I create a package with a signer that is assigned no signing blocks, that singer's status is SIGNER_COMPLETE. This is good, as it lets me know that signer is a reviewer and has nothing that needs to be signed.
Watermark and Printed Name Gone
Forum topic
OneSpan Sign
Recently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI=
Event Notifications and Document IDs
Forum topic
OneSpan Sign
If a OneSpan Sign package has 3 documents to sign, does the event notification send one message to cover all three documents or does it send 3 messages with different Document Ids?
Change Sender's Email and Address
Forum topic
OneSpan Sign
Hi There, In our application, we are using one particular email for communications and we want the emails that go from eSignLive to the customer using the same email.
Uniqueness of names and ids
Forum topic
OneSpan Sign
Hi There, According to the requirements we have, if a person doesn’t completes the purchase by paying but has signed the documents, if that person comes back again after certain number of days, he needs to do the whole transaction again.
Updating SDK and portal information
Forum topic
OneSpan Sign
Hi all, We are currently using SDK version 10.13 and accessing through the portal at https://sandbox.e-signlive.com. We would like to move to using the new portal at https://sandbox.esignlive.com. After looking around some, I couldn't seem to find in the existing portal that we log into which ver
Set and Extend Package Expiration
Forum topic
OneSpan Sign
Hi Duo, Do you have an example of how we can use the APEX SDK to set the expiry date? Also, looking for a method to extend the time for an expired package? Thanks! Peter
VPAT and ADA Compliance Documentation
Forum topic
OneSpan Sign
Hi Duo; Can you share the link to the most current ADA Compliance documentation and the most current VPAT? You can send link to the email registered to this account. Thanks!