gurvinder | Posts: 19

Change Sender's Email and Address

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Hi There, In our application, we are using one particular email for communications and we want the emails that go from eSignLive to the customer using the same email. However, the eSignLive account is not registered that email and I was wondering if it's possible to route all the emails from that email without having the to go through trouble of handling bouncebacks?

Approved Answer
mwilliams | Posts: 957

Reply to: Change Sender's Email and Address

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Hey gurvinder, If I'm understanding correctly, you're wanting the emails from eSignLive to come from what appears to be an email address from your company, but without setting up SMTP forwarding and then having to handle all the bouncebacks and such? If this is correct, you can go the DKIM route, which has to be done through Professional Services, but this would keep you from having to set up all the SMTP stuff. If you'd like to go this route, please contact your eSignLive CSR for more info. :)

gurvinder | Posts: 19

Reply to: Change Sender's Email and Address

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Hi Michael, How are the bouncebacks handled by eSignLive? If we can do something like that easily, we will go with the SMTP approach. Thanks, Gurvinder

mwilliams | Posts: 957

Reply to: Change Sender's Email and Address

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As far as I know for what eSignLive does with a bounce back response is to notify the sender that their package/transaction was not received by the recipient and also sends out a notification if the associated eSignLive account has a callback listener set up and is subscribed to bounced email notifications. So, you'd have to handle notifying the sender that their package was not delivered and if you're using a callback listener to automate things based on bounces from eSignLive, you'd have to handle this call to your listener as well.

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