3706 results matched your search criteria
Change to Radio Buttons?
Forum topic
OneSpan Sign
Guys, Was there a change to how radio buttons are being sent? For some reason I am seeing an issue where it appears all of my radio buttons are being sent as the same group and when I try to pull the package information from the GET API call, they are not in the package.
Duplicate Warning Messages
Forum topic
OneSpan Sign
Hi team, Our client was reporting that if they have required radio buttons in their transaction, during Signing Ceremony, it shows warning for each buttons in the group instead of 1 per group. Is this behavior as expected or not? Thanks!
Using KBA
Forum topic
OneSpan Sign
Guys - We are looking at enabling KBA into our custom system.
package not returned
Forum topic
OneSpan Sign
Hello, Recently when we generated reports, we found out there's one package with updated date in the time range, but not returned by the API "/api/packages?from=&to=&lastUpdatedStartDate=&lastUpdatedEndDate=", why it happened?
Trouble connecting/downloading packages
Forum topic
OneSpan Sign
I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package.
Signer Authentication and Updated Date
Forum topic
OneSpan Sign
Hi team, We have few questions from our clients: Is there any event for "Failed Question & Answer Authentication” & “Question & Answer Authentication” or “Signing Session for Signer” ? For these events, JSON file (package file) gets updated, right?
How to respond to notification events
Forum topic
OneSpan Sign
I have created a .Net web application to receive posts from the eSignLive server to handle event notifications (PACKAGE_CREATED, DOCUMENT_SIGNED, etc.) I am successfully receiving the events, parsing the Json posted to me, and handling the events.
Complex REST Query
Forum topic
OneSpan Sign
I can successfully pull Packages in DRAFT, TRASH, and SENT status, but the Sent Status returns Packages that have been Archived.
Switch Signer Verification
Forum topic
OneSpan Sign
Guys - I am able to set the Signer Verification to Personal Certification using the /api/packages/packageId/roles/roleId/verification POST api call. If I set the typeId to "personalCertificateSigning" this will allow me to set the signer to now have to use the signing certification.
Copy tool - not successful
Forum topic
OneSpan Sign
Hi.... I followed the instructions to copy the layout/templates from the Sandbox to Prod environment and received the message that they were successfully copied. However, when I log into the account in PROD, the layout/templates are not there. I have attached a screenshot of the message