Copy tool - not successful
Tuesday, September 10, 2019 at 01:03pmHi....
I followed the instructions to copy the layout/templates from the Sandbox to Prod environment and received the message that they were successfully copied. However, when I log into the account in PROD, the layout/templates are not there. I have attached a screenshot of the message
Reply to: Copy tool - not successful
Wednesday, September 11, 2019 at 02:36amDuo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Copy tool - not successful
Wednesday, September 11, 2019 at 12:42pmDuo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Copy tool - not successful
Thursday, November 25, 2021 at 03:48pmHi Duo,
I understand you were assisting amfulton with an issue with the copy tool yesterday.
We followed the updated instructions, and we were able to copy 5 of 6 templates.
This is the error message received:
JSwphs6hYk4wiyEjesydErAOXRs= : https://apps.esignlive.com/api/packages : {"technical":"Unknown field: 5ubnEDqVlQw9","messageKey":"error.validation.condition.notFound","message":"The field specified in the conditional logic cannot be found.","code":400,"name":"Validation Error"}
can you help us troubleshoot why we got that error?
Reply to: Copy tool - not successful
Friday, November 26, 2021 at 10:16amHi SG-BNS,
From the error message, it sounds like there's a field "5ubnEDqVlQw9" specified in the conditional logic, however it doesn't exist in the payload anymore. I have applied a quick fix to this issue and released the v1.5.8 tool at:
https://community.onespan.com/documentation/onespan-sign/codeshare/template-layout-copy-tool-java-version
Kindly have a quick try and let me know if this works for your account (Please try on Sandbox account and fully test before applying to Production account).
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer