2539 results matched your search criteria
Multi-signer package fails to return EXPIRED status after expiry datetime
Forum topic
OneSpan Sign
We create a package where Primary and Secondary signers are both true We set the expiry datetime for 1 hour when we create the package We process the package, then send the uploaded documents to OneSpan to sign the documents.
"Could not retrieve the transaction summary" Error When Setting Up Reminders
Forum topic
OneSpan Sign
We are having an intermittent issue with our REST API client. Normally, it posts the signing package create request in DRAFT status, posts the request to add reminders then posts a request to put the request into SENT status.
Failure to delete the default-consent document - strange behavior
Forum topic
OneSpan Sign
I'm seeing some odd behavior, on my local development environment, I can create a package and delete the "default-consent" page without issue. Once I've moved this to our integration environment, this same call fails.
Could not create a signer authentication token
Forum topic
OneSpan Sign
Hi, I am trying to retrieve the signer authentication token to build the SignInUrl to be used in Iframe in our application, which we are working on.  I am trying to use the approach of creating SignerSession with Signer Authentication Tokens as per the below blogs
Cannot edit or delete package
Forum topic
Intelligent Adaptive Authentication
Hi, I am getting following error while trying to update the expiry date of a package
Got issue on proxy configuration In .NET SDK
Forum topic
OneSpan Sign
Hello everyone, I've shared code details in below :
Anchoring to PDF Fields
Forum topic
OneSpan Sign
I am trying to find documentation on we can create fields on a PDF that OSS can anchor to.  I have Adobe Acrobat CC and can add text fields to a PDF file.  I am trying to anchor to the field by the name I gave those text fields and it doesn't appear the OSS can find them.  Am I add
Can we print or download the documents with fields before the signing ceremony ?
Forum topic
OneSpan Sign
Is it possible to obtain/download/print a copy of the document that includes all the fields and labels created in OneSpan Sign, positioned as they appear to the customer during the signing process?
I am trying to create a package using the REST API through my company proxy
Forum topic
OneSpan Sign
I am trying to create a package using the REST API through my company proxy, using a system called TIBCO. My understanding is that we need two types of security: 1. Basic authentication (using the API Key, that we have been given from Silanis). 2. SSL, using Silanis Certificate that downloaded from
Manually add Sender to account not an option
Forum topic
OneSpan Sign
I am unable to manually add a sender to the account using the instructions found here: https://community.onespan.com/documentation/onespan-sign/guides/connector-guides