721 results matched your search criteria
Text Anchor field at left-top
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Hey team, We are using Text Anchor feature to extract fields. But there was one field that doesn't get the right position and show up at left-top corner of the page. Our .NET SDK version is 11.0, during package creation, we didn't receive any error. Please advise, Oliver
Create Package throws an 403 forbidden exception
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Hi,   I am using api key for authentication, retrieving template works fine but when i tried to create package it thrown 403 forbidden error.   We might be missing some settings on the account. Can you guide us   Thanks
Group recipients failing when promoting templates across environments
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Hello! We've recently adopted a group recipient into our templates and now need to migrate all our templates across our other sub-production environments, with a view to then do the same into production.
Sender and Owner event notifications emails
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Hello. I have a created a transaction and assigned to it a Sender (different from the Owner). As such, callback errors are being sent in emails to the sender. Is it possible to add a configuration so that the owner receives those emails as well? Thank you
About Going Live, some Questions
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Hey there! Im currently using the sandbox, to make prove of concept and im trying to anwser some dooubts. 1 - When passing to a production environment the sandbox is migrated or stays as it is? 2 - When passing to a production environment the templates and the layouts are migrated? Is automatic?
Is account configurations promoted or copied?
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Hi all, If we wanted to use a source or reference account settings for a target account's configuration, can oneSpan ensure that the configuration is duplicated accurately or is there a chance of human error.
UnsupportedOperationException when updating document visibility
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Hi team, One of our client is encountering an "java.lang.UnsupportedOperationException" error when trying to update document visibility for a package.
Chrome Beta
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Hello Duo,   I am getting this error while using the latest chrome beta.
iFrame Safari Browser issue
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Dear All, I am getting the below error on the page loading iFrame in Safari browser: Refused to display 'https://apps.e-signlive.ca/login?destination=/packages/UDZV56Wee-QC8OWLQp7oOXbD8_M=/sign' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'. Please let me know what is the problem.
E-Sign post authentication error: 401 Mixed case email
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I am getting a 401 error when requesting an authentication token for a "SENDER" with a mixed-case email. Other places in the REST API do not require a lowercase value for email in the json. The request I made was: