576 results matched your search criteria
Forum topic
OneSpan Sign
Our client is receiving the error message "No Role found for signer email" when trying to send a package. We are creating a custom ID however the custom ID is guaranteed to be different (one ends in -1 the other in -2).
Forum topic
OneSpan Sign
Hello Team,
Greetings for the day.
I use the same sender (Myself) in the sandbox and the time zone on my account is EST.
Breakdown of scenario:
Transaction 1:
Sender: Myself(ESL registered email with EST timezone in the account)
Signer: Myself w
Forum topic
OneSpan Sign
I have a client who is using REST API to create package.
Forum topic
OneSpan Sign
Hello I am using document extraction approach using REST API and able to create the Transaction successfully. The problem I am having is that when I click to sign, it opens image capture screen like in the attached screenshot.
Forum topic
OneSpan Sign
I have a requirement to extract the date that a package was completed.
As we have signing Groups who sign in a particular order, I can extract the date that the last known group signed by retrieving the SignersCompletionReport (through esl.ReportService.DownloadCompletionReport = yields => Sende
Forum topic
OneSpan Sign
Hello, I recently updated the api version for Silanis.ESL.dll from 10.3 to 10.13, after doing so the code that I'm using to dynamically build the packages for getting signed no longer works.
Forum topic
OneSpan Sign
I am using the text tag extract example found here: Text Tag Extraction (Apex SDK) | OneSpan Community Platform
Forum topic
OneSpan Sign
There is a customer who is currently troubleshooting a new button for a client of theirs that uses Silanis. The button initiates a new ESL document and is supposed to prepopulate some label and field values from Salesforce, but all the fields are coming in as blank.
Forum topic
OneSpan Sign
I'm working on the callbacks into Salesforce. The callbacks are triggering just fine. And the provided code where we are uploading the signed documents into the document object is working perfectly. However, I need to upload the documents into Content Versions instead of the document library.
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.