OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Change to Radio Buttons?
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OneSpan Sign
Guys, Was there a change to how radio buttons are being sent? For some reason I am seeing an issue where it appears all of my radio buttons are being sent as the same group and when I try to pull the package information from the GET API call, they are not in the package.
Message to all recipients
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OneSpan Sign
We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK.  My question is how large is the message for all recipients field on the package?   We don't want to allow users to enter a longer message in our UX than what is supported
Failed to retrieve Session
Forum topic
OneSpan Sign
Receiving this error as we just switched our app over from sandbox to production.
Uable to change loglo
Forum topic
OneSpan Sign
Hi, I'm trying to change the default logo. I used the sample script provided in the forum... ...{"src":"http://www.logo-maker.net/images/common/company-logo8.gif","link":""}  but the new image is not displaying properly.
Converting lead to contact
Forum topic
OneSpan Sign
Is there a way that once I convert a lead into contact that the packages stayed attached to the contact
Anchoring to PDF Fields
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OneSpan Sign
I am trying to find documentation on we can create fields on a PDF that OSS can anchor to.  I have Adobe Acrobat CC and can add text fields to a PDF file.  I am trying to anchor to the field by the name I gave those text fields and it doesn't appear the OSS can find them.  Am I add
PDF Tag to insert
Forum topic
OneSpan Sign
We are going to be sending eSign a PDF that already contains the tags for signature. I'm looking at documentation, but can't see where to find the tags we need to put in the pdf.
How to Cancel a Package?
Forum topic
OneSpan Sign
Hi, Is there a way to cancel package after send. End user want to cancel sent package. Thanks, Danish
Change account to Manager
Forum topic
OneSpan Sign
Hi, Is there an API or Java SDK option in eSL to change a regular user to Manager and vice-a-versa? Thanks, Sudhangi
Updating to new eSignLive
Forum topic
OneSpan Sign
Hi there, Our team is finally ready to update to the newest version of eSignLive. From what I remember, the url changes. Right now we are using the version that is in "apps.e-signlive.com" I think the new version is with the "esignlive.com" domain. Are there any guides on how to make this trans