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Getting "Gateway Timeout: 504 Gateway Time-out" error in bulk on API calls.
Forum topic
OneSpan Sign
Please refer to the attached logs, we are getting "Gateway Timeout: 504 Gateway Time-out" error in bulk. Request you to please have a look and help us with some resolution.
Required to relog when redirecting to package automation url
Forum topic
OneSpan Sign
On our main object, we have a quick action that fires a lightning component which on init queries for the necessary data & attachment, parses the url and then, fires an event to navigate to the url.
Sandbox Issues
Forum topic
OneSpan Sign
Guys, I sent this to support yesterday but have not heard back from them as of yet. Case Number: CS0005490 I am having the same issue with two packages that are up in the sandbox right now. I am not able to accept the Default Consent document on any signer.
IDV Audit Trail Structure
Forum topic
OneSpan Identity Verification
Hi All,
unable to send two documents for signature
Forum topic
OneSpan Sign
Hello there, I am trying to send two documents to be signed by the same person. so I am creating two document builders adding the email address to each one of them, but it keeps failing with the error that the email is already in use for this package.
API Call - verification
Forum topic
OneSpan Sign
Hi,   in our log, I found there is API call for 'verification/verificationType, what does it do? and it seems there is error(key=error.notFound.signerVerificationNotFound), what does this error mean?  
Troubleshooting documentExtractError
Forum topic
OneSpan Sign
Hi all, I'm trying to get to the bottom of an issue that is occurring with some of our PDF uploads (using multipart/form-data).
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.
Notary Handdrawn values question
Forum topic
OneSpan Sign
Guys, I am seeing some weird results when trying to change the notary capture signature. Can you please fill me in on each of these items and if they are working as intended. 1.
Changing Package Status to Draft
Forum topic
OneSpan Sign
One of our customer is currently working on rewriting their functionality for changing a package status to Draft, and they are running into some issues with getting the sdk’s functionality to work. Here is the code that he has written so far, as well as the Logging outputs that he
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