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845 results matched your search criteria
Cannot connect
Forum topic
OneSpan Sign
Hi, I am trying the sample application.
Could not update role Exception
Forum topic
OneSpan Sign
Hi, When I try to updatePackage() I get the following exception. I am trying to update the package with additional signer information to a placeholder block in the document when I get this problem.
Email Bounce 500 Error
Forum topic
OneSpan Sign
Receiving this error
How do I tell if delete package failed?
Forum topic
OneSpan Sign
When I delete a package with: DELETE /packages/{packageId} It returns status code 200, with no response payload. I can call this repeatedly, and it always gives the same response, even when it is already deleted. If DELETE fails - what response is given?
error while setting reminder
Forum topic
OneSpan Sign
Hi, Getting the below error for reminder. package is in draft status. 
Signing Status Issue
Forum topic
OneSpan Sign
Hi Team, We have a client reporting that they recently noticed that they are getting two types of status from OneSpan, 'SIGNING_COMPLETED' and 'COMPLETE', when individual signer completes the signing process.
Server status query
Forum topic
OneSpan Sign
Is there a way to query server status to tell when a server goes down? We just got hit with an emergency maintenance on the Production server but didn't get any notification what so ever. Is there a way to resolve this issue for any future problems?
Get Document status
Forum topic
OneSpan Sign
Hi, I want to get document status that when and how many times document is opened. when user fills document fields, as I am getting document summary. Please let me know how it is possible I am using nodejs and showing document in iframe Thanks
SSO - User Status
Forum topic
OneSpan Sign
When a new user is provisioned, the user status is set to PENDING.  When using SSO, the user status never changes to ENABLED because they do not get the activation email.  How do we get the status to ENABLED so that we have the ability to DISABLE the user, if needed?
Updating Package Status
Forum topic
OneSpan Sign
If I update an existing package to SENT am I able to add any new documents to the package? Can I can update the package status to ACTIVE or some other status, add the document and then update status again to SENT?
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