228 results matched your search criteria
The number of Pre-Verify results does not match the number of documents that were sent for verification.
Forum topic
OneSpan Sign
Hello, I received an error message on trying to create a OneSpan package with the error code: "The number of Pre-Verify results does not match the number of documents that were sent for verification."
number of packages in the Inbox
Forum topic
OneSpan Sign
Hi, from the screenshot I attached, there are total 14 packages in the inbox, but I only see 1 package in the inbox could you explain where are other 13 packages ? thanks, Cindy
Auth phone number format validation rules
Forum topic
OneSpan Sign
We are trying to add validation rules in our consuming application. Could you please share what are the validation rules ( Max length, format) on the phone number that we use for authentication (please see the screenshot attached) ?   
Get the next signer and the progress of the transaction
Forum topic
OneSpan Sign
Hello! I am developing a portal where you can see the latest transactions made in OneSpan, as well as the % of progress of the transactions, see the next person to sign and the possibility of resending the signature email to said person.
Signature Very Tiny on Mobile / Touch Devices
Forum topic
OneSpan Sign
Our signatures are shrinking significantly when signed on a mobile our touch device. Attached is a PDF example of one of our contracts.
No decline option in the mobile viewer?
Forum topic
OneSpan Sign
We have the decline option enabled for our packages, but there doesn't appear to be any decline button visible in the mobile viewer?
Authetication details
Forum topic
OneSpan Sign
Hello, I tray to get more information about the authentication methid SMS, par example to know the max length for the phone number, the international format number, but i do not find anything more clear than that. Can you help me please.
Where to download the latest version of the demo app?
Forum topic
Intelligent Adaptive Authentication
Hi,   where can we find back the latest version of the mobile application for ios/android ?    
OneSpan Sign VPAT documentation
Forum topic
OneSpan Sign
Hello, Where can I find Voluntary Product Accessibility Template (VPAT) for OneSpan Sign mobile application and for this software in general?   Thanks!
Does a signer only see those documents need his/her signature in one transaction
Forum topic
OneSpan Sign
Hi I am wondering if signer can see all the documents in one transaction? Even those ones don't require their signature? Using iOS mobile sdk? Thanks a lot