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what's the difference between signer UI and sender UI?

Forum topic

OneSpan Sign

can you please give me some sample where is signer UI applied ? where is sender UI applied? thanks, Cindy

to customize Japanese in email

Forum topic

OneSpan Sign

When the sandbox send the email in English to a signer, how can I customize the contents in Japanese ?

Is there any limit on the number of fields that can be added to a document for e

Forum topic

OneSpan Sign

Is there any limit on the number of fields that can be added to a document for each signature/signer.

Extracting ip address, geolocation and signature date

Forum topic

OneSpan Sign

Hi, I want to extract ip address, geolocation and signature date of a signer. Can you help me please? Thank you.

KBA failure max tries not being enforced. Signers never get locked

Forum topic

OneSpan Sign

We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.

REST Python Example - unauthorised error

Forum topic

OneSpan Sign

Hello https://developer.esignlive.com/code-share/esignlive-rest-client-using-python/ looking at the python code, i'm trying to run one of the example application use cases. i'm simply grabbed my API key, and updated the sandbox API url parameters.

how to check if a signer is lock via JAVA SDK

Forum topic

OneSpan Sign

I'd like to know how to check if a signer is locked via JAVA SDK? Thanks, Wendy

Signature Dates from completed package

Forum topic

OneSpan Sign

Hi, Is it possible to retrieve Signature Dates for all signers in a completed package? Thank You.

Add text area

Forum topic

OneSpan Sign

Hi, Is it possible to add TextArea like textbox like below way ? {{esl:signer1:textfield:size(150,20)}} Thanks in adv.