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package status change to SENT issue
Forum topic
OneSpan Sign
Hello, I am trying to fill PDF form and upload and then change status to SENT to publish it. But Status SENT is not working. I am facing issue with that. It give error "The requested URL returned error: 400 Bad Request". I am able to fill PDF form and create a package with a draft in the account.
documentBuilder.WithDateSigned is not available
Forum topic
OneSpan Sign
When I am running my code there is point where I am assigning the X and Y position to the signers, using documentBuilder.WithSignature, but next to the signatures there is a date field that has to be updated automatically, and I am trying to use  documentBuilder.WithDateSigned b
Steps involved in white labeling
Forum topic
OneSpan Sign
Hi, Greetings for the day, it would be great if you could mention me the steps involved in the white-labeling process. Also is it possible to completely white-label the UI which the signer sees after clicking on the "Go to Documents" (in the invitation mail) sent to the signer.
Get Signing Status directly
Forum topic
OneSpan Sign
Hey team, I noticed that you provide a signing status function to get signing status per signer: com.silanis.esl.sdk.SigningStatus signerStatus1 = eslClient.getSigningStatus(packageId, new SignerId(signerId1), null); But the concern here is, we don't want multiple calls to get signing status all re
Optional Textfield/Checkbox
Forum topic
OneSpan Sign
In the documentation for Document Extraction, it explains that a Textfield or Checkbox must be completed before a Signer can sign a package:   Before signing, Agent1 must complete two fields: 1 [Agent1.Fullname1.Textfield1] 2
Expect Handwritten Signature without Default Fullname Signature
Forum topic
OneSpan Sign
We are using SignatureBuilder.captureFor() to ask for a handwritten signature, but after the expected user signs, not only the handwritten signature drawn shows up, but also the full name appears, it seems the full name signature comes upon anyway by default. Is it possible to show the h
how to get email in french locale
Forum topic
OneSpan Sign
Hi, I tried to get email in French locale, but it seems not successful for me. I create package via API, in the package level, locale=fr, in the signer levle, locale =fr as well, but I still don't get email in French.
how to get approval id without api key
Forum topic
OneSpan Sign
Hi, Is it possible to get approval id for the signer without API call? as API call required API key, and we don't want to expose the API key. 
is there any way to adjust/move signature box by signer ?
Forum topic
OneSpan Sign
Hello   When signer receive the email to sign the document and after clicking the link document is opening.   is there any way signer can adjust signature box to move to correct position.  
Query package fails only for 'Change Signer' usecase
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have setup below usecase which is working fine. 1. Sent e-signature request to John smith (only one signer on the package). 2. John Smith signs the document. 3.
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