OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Update one field while approving document
Forum topic
OneSpan Sign
Hi ,We have used Rest API to integrate with Onespan. We create transactions from template.
missing package details when search package.
Forum topic
OneSpan Sign
Hi there, I just start to use this function in our platform, and when I try to fetch all packages' info, I notice the response only contains 1 package details even the "count" value is 2. Could you pls help to check?
Retrieving SENT packages returns a COMPLETED package
Forum topic
OneSpan Sign
Hello, I tried to make an API call to retrieve incomplete SENT packages, but the results included a COMPLETED package along with SENT packages. All COMPLETED pakcages were not returned, just one was.  Here is the call:
SDK version required for User-Agent changes in 11.36
Forum topic
OneSpan Sign
Hello, we were informed that a change will be coming to the API interactions in the 11.36 version.  If we integrate using the Java SDK, is it necessary to upgrade to the latest version of the SDK in order to correctly handle the removed user-agent header?  
How can we skip "Electronic Disclosures"
Forum topic
OneSpan Sign
Hi everyone, We are working to integrate OneSpan with Pega application in order to manage the Customer Digital Onboarding process.
Download jpegs of Validation Failed applications
Forum topic
OneSpan Identity Verification
Hi When we run {{baseUrl}}/api/transaction/{{transactionID}}/verification and get the reasons for failure, there are the URLs in the response that point to the jpegs of the submitted ID and selfies. Is there a way for us to download these?  The URL begins like below
Map Salesforce User with Sender in OneSpan
Forum topic
OneSpan Sign
We are using Apex SDK to create transaction in OneSpan, we aren't using OneSpan Salesforce Connector. We have API key for authentication. When the user create transactions in OneSpan from SF, sender is always OneSpan's user attached to master account.  
Email delivery status?
Forum topic
OneSpan Sign
In doing some testing in my sandbox, I noted that if I submit a package with a signer with an invalid email address, early the next morning I got a delivery failure notification to my email inbox. I'm curious if there is a way to actively monitor email delivery status via the API?
Error on deleting a document
Forum topic
OneSpan Sign
Hello, Am receiving the below error on deleting a document. When does this error occur? "Exception":"Silanis.ESL.SDK.EslServerException: Could not delete document from package. Exception: The remote server returned an error: (400) Bad Request.
Creating a Package with Signing Method
Forum topic
OneSpan Sign
I am trying to create a package and include the Signing Method (personalCertificateSigning) for the roles in the package. Is there a way to send this as part of the package creation and not do this as an update, ie.