OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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MSSDeviceBinding.DeviceBindingError.accessGroupNotAccessible code -8002
Forum topic
Mobile Security Suite
I need help with the following error: "Exception in onOrchestrationError: internalError(code: -8002, error: MSSDeviceBinding.DeviceBindingError.accessGroupNotAccessible(accessGroup: Optional(J2Q9795QN9.com.onespan.orchestration.sampleTest)))".
Could a signer be removed from a package via JavaSDK?
Forum topic
OneSpan Sign
I create a package with three signers, could one signer be removed from this package via java SDK, if yes, when this signer can be removed? Thanks Wendy
Resend completion email to customer
Forum topic
OneSpan Sign
Hi, Is there an API for re-sending the signing completion email to the signers?  The email with a link to download the completed documents.  Thanks!
Digital Certificate/PIV Card authentication
Forum topic
OneSpan Sign
Hi all, I'm trying to use digital certificate authentication (with PIV card) for my signers, but I can't figure out how to format this in my JSON. Any ideas?
How Can I Increase Checkbox Size for Signing Field?
Forum topic
OneSpan Sign
Hello,I am using  signatureBuilder = signatureBuilder.WithField(FieldBuilder.RadioButton("Group3").WithName(fieldName).WithValidation(FieldValidatorBuilder.Basic().Required()).WithPositionExtracted()); 
I am getting intermittent issue of validation error in ESign Live using Apex SDK
Forum topic
OneSpan Sign
I am using Apex SDK for one of our project in Salesforce and it does work while uploading document binaries. However, randomly on certain times it creates a validation error. This error has something to do with emails because by changing email address this error goes away.
Report API return fields in different order
Forum topic
OneSpan Sign
I was investigating the data captured by OneSpan and made available through the REST API and also, if I can use PowerBi to display the data. I am trying to use the completion report API (https://developer.esignlive.com/guides/feature-guides/completion-report/#rest-api).
Add Document to package is too much slow
Forum topic
OneSpan Sign
Hello, we use sdk.net in our solution and we are confronted with slowness, for example when we try to add documents that exceed 3 MB to a package, it takes up to 8 seconds per document (sdk calls this method api rest : https://docs.esignlive.com/api-docs/sandbox-us/#/Documents/api.packages._package
CC additional internal users on signature ceremony completion emails.
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. We have this below scenario: 1. Salesforce user XXX sends an e-signature request to customer. 2. Customer signs the document. 3.
error.validation.signerAlreadyInUse
Forum topic
OneSpan Sign
Hi, In the CA sandbox environment we ran into the following error when uploading a package using the .NET SDK. The package had multiple signers with the same email address. As OneSpan now supports signers with the same email, we were not expecting to get any errors.