920 results matched your search criteria
The recipient is already in use for this transaction.
Forum topic
OneSpan Sign
I've tried to send a new transaction without success for different reasons. I've resolved all of them but this one does make sense since I have different customIds and data like email can be the same for differen Signers, What am I missing?
Create a Document Based on a Template
Forum topic
OneSpan Sign
Hello, How I can create a document from existing template I have? I have put some text fields like signer first name, last name and country, how I can access these fields and pass them while create a document based on a template? Thanks
Event Notifier
Forum topic
OneSpan Sign
Hello, I want to check more details about this event notifier (ESL:MESSAGE:SUCCESS:DOCUMENT_CONFIRM), A signer has successfully confirmed a document. A how I can know which document was signed? Will this event return any details about the document ID? Thanks, Nehme
Retrieve Document Visibility
Forum topic
OneSpan Sign
Hey team, In our workflow, we require different signer have different visibility. I can achieve this in my dashboard, but when I obtain my package json, I can't find my settings regarding visibility. Please advise on how to get these info. Thanks in advance.
Set an external reviewer for an attachment in a sign transaction
Forum topic
OneSpan Sign
Hi, I would like to know if there is a way to set an external reviewer (different from the user that creates the transaction) who would check if it is correct a mandatory attachment for a signer. This reviewer would also need to receive the documents after all the signatures are completed.
Package status is 'InProgress' after signing all documents
Forum topic
OneSpan Sign
Hello, I could see the package is still in progress even though all the signers have completed signing all the documents. We couldn't understand why it happened. Could you please help me out with this. packageid: "RhfCTrfhhO1UKS2A1rQU6FFto_8=" Thanks, Sushma
remote user also visible in dropdown list while signing the documents
Forum topic
OneSpan Sign
Hello! I have a question while signing the documents using dropdown functionality i can able to see the remote signer information is dropdown list , so how can i restrict the remote user information in dropdown list. Please share the sample request json. Thanks In advance, Srinivas R
Navigator does not show up in iPad.
Forum topic
OneSpan Sign
Hi, In ceremony layout settings, we have set navigator ( directs the signer to the next available signature) property as true. So, it comes up in desktop, mobile as well but in iPad, it is not showing. Please, let us know how can we solve this issue? Thank you.
Is CeremonyLayoutSettingsBuilder.withoutIFrame() deprecated?
Forum topic
OneSpan Sign
We are seeing this error: Caused by: java.lang.NoSuchMethodError: com.silanis.esl.sdk.builder.CeremonyLayoutSettingsBuilder.withoutIFrame()Lcom/silanis/esl/sdk/builder/CeremonyLayoutSettingsBuilder;
Thank You message disabled but still showing on mobile viewer
Forum topic
OneSpan Sign
We have the thank you dialog box for signing ceremony disabled for our signers, and it doesn't show up when you finish signing on a desktop. However the thank you messaging still shows when finished signing on a mobile device. Is there a way to hide this on the mobile UI as well?