OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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users unable to sign using apex sdk
Forum topic
OneSpan Sign
hello there, I set up sandbox.esignlive.com with salesforce sandbox. Using Apex sdk I am able to create package and sign it, but when other users from salesforce try to use apex sdk code they can create package in esignlive but they cant sign it.
Unauthorised and NoSession
Forum topic
OneSpan Sign
Whenever I make request to the https://sandbox.esignlive.com/api, I am getting the following error message {"messageKey":"error.unauthorised.noSession","message":"Failed to retrieve Session","code":401,"name":"Unauthorized"}. I am usi
Issue with Package creation usinf Salesforce Apex Rest API
Forum topic
OneSpan Sign
I am creating a package with a pdf file and JSON Payload with Package status as 'SENT'. It is creating the Packae successfully in Postman. But when I used the same file and JSON payload in the Apex class and posted the API it gave the response as a BAD request.
.WithDialogOnComplete() Customization
Forum topic
OneSpan Sign
Hello! I am attempting to customize the message that is displayed in the OnDialogComplete box that is shown to a user once they're finished signing. I see in this post: https://developer.esignlive.com/forums/topic/completed-signing-message/ support says it's possible, but gives no examples.
External SignerVerification from Java to PHP
Forum topic
OneSpan Sign
Hi, I need use external signer verification to register the sign and verify if is correct redirect the signer ceremony when Signer sign from PHP url. I have the code and structure necessary for create package and manage with Signers, documents and signatures and it's Works, the problem is that i don
Trouble Creating a Package
Forum topic
OneSpan Sign
I'm using Firefox Poster to try to create my http call to create a package in eSignLive with the API and am struggling a bit. From Poster I send a POST request to https://sandbox.esignlive.com/api/packages/ withthe content as: { "name": "My Document", "type":"PACKAGE", "languag
REST API - Field mandatory/optional
Forum topic
OneSpan Sign
Hi How can i find out from the object docs if a field is mandatory or optional. For example Firstname is mandatory for creating a signer , but the docs dont seem to indicate that it is.
Error with field_validators_c#.cs
Forum topic
OneSpan Sign
Hi, I am testing the field_validators_c#.cs code from your website but I am getting an error: {"Could not create a new package. Exception: Unexpected character encountered while parsing value: <. Path '', line 1, position 1."}    OneSpanSign.Sdk.OssException
E-Sign post authentication error: 401 Mixed case email
Forum topic
OneSpan Sign
I am getting a 401 error when requesting an authentication token for a "SENDER" with a mixed-case email. Other places in the REST API do not require a lowercase value for email in the json. The request I made was:
Signing URL expiration
Forum topic
OneSpan Sign
Hi, does the URL given by https://sandbox.esignlive.com/api/packages/{id}/roles/{id}/signingUrl expire? If so, is it configurable? Thanks, Jimmy