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Error creating package using Apex SDK
Forum topic
OneSpan Sign
A client is receiving an error, they are trying to add a second signer to a package. This second signer will always be the same individual and will be signing after the first signer has signed.
documentSigningOrderViolation exception while retrieving a document
Forum topic
OneSpan Sign
During the development of a small PoC, we have hit an exception in one of the REST calls that we are not able to resolve. What we are trying to do is the following: 1. Clone an existing template with one document and signature configured.
Could not update role Exception
Forum topic
OneSpan Sign
Hi, When I try to updatePackage() I get the following exception. I am trying to update the package with additional signer information to a placeholder block in the document when I get this problem.
OssClient.DownloadZippedDocuments Method Giving Error
Forum topic
OneSpan Sign
The OssClient.DownloadZippedDocuments method is throwing the following error sporadically.  The code below that contains this method works the majority of the time.  I would appreciate any suggestions on why this error happens every once and a while. 
internal server error when get signing url
Forum topic
OneSpan Sign
I started getting 500 errors from onespan api when try to get signing url for a package role   http response received:
Prefill Inputs Immutable and Start/Continue from next approval
Forum topic
OneSpan Sign
I need a way to prefill some input values. This is something that we can done with onespan sign api today, but prefill input are mutable (once approval access to signing url, he can change their values) 
Specifying Signer of Document
Forum topic
OneSpan Sign
Hello, I'm currently using the REST API to upload a package.
eSignLive Callback failed. (Failed to communicate with the callback server)
Forum topic
OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
Chinese language at package level
Forum topic
OneSpan Sign
One of our customer has an issue regarding - Chinese language at package level-. Here is the details : When they are sending the package with language code like below but it still setting “English” only in OneSpan.
Get PDF with curl returns nothing
Forum topic
OneSpan Sign
I'm trying to get the pdf file via php using curl but I get nothing returned. When I do the same in Postman I get the PDF file. Here is my php code $headers = array('Content-Type: application/json', 'Authorization: Basic '.$ApiKey, 'Accept: application/pdf', 'Connection: Keep-Alive'); $url
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