925 results matched your search criteria
How to sign a document after the accept document call is made
Forum topic
OneSpan Sign
I am making the following call https://sandbox.esignlive.com/api/packages/uUoiB-Htq5GXIvRN9VeDcjrMXYE=/documents/default-consent/approvals/b838ff5f-d63e-4a63-af92-fb2ec7fe9b98/sign and sending in the payload the following: { "fields" : { }, "id": "default-consent", "role": "034b
404 Not Found Error with Two Signers
Forum topic
OneSpan Sign
When we have a package that has two signers and one signer has completed signing and the other is still pending, when we perform a check status, we are getting the following error. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
Send new document in existing package
Forum topic
OneSpan Sign
I'm trying to send a new document in a package that has the status: Draft But I get the error response
ID Verification - Integration with Mobile Application
Forum topic
OneSpan Identity Verification
Dear Support Team,
Adding a subset of Custom Fields per Package
Forum topic
OneSpan Sign
Hi,We are currently using custom fields so that our users can pre-map fields in documents, so they can be filled in later by our system automatically. We currently have a field for "Purchaser Name", "Purchaser Address", "Purchaser Phone Number", etc.
Esign Designer Views
Forum topic
OneSpan Sign
I am trying to implement Esign Designer view using below link, https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/designer
Receiving Error "Number of uploaded files does not match number of documents specified in package."
Forum topic
OneSpan Sign
I am trying to create a package and upload a document but I only get the error message "Number of uploaded files does not match number of documents specified in package."  I have looked through the API and other posts about this error message.  I have even tried to use the exact configu
eSignLive Callback failed. (Failed to communicate with the callback server)
Forum topic
OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
Unable to get signer authentication token - Could not determine session user for
Forum topic
OneSpan Sign
Hi, I am trying to retrieve a signer authentication token to build a signing URL using the createSignerAuthenticationToken method on the AuthenticationTokensService on the EslClient within the Java SDK.
Cannot Edit or Delete Error
Forum topic
OneSpan Sign
Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why.