OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Cannot connect
Forum topic
OneSpan Sign
Hi, I am trying the sample application.
Creating a package that is available for signing without sending notifications
Forum topic
OneSpan Sign
Hi, Is it possible to create a package with status not draft and then notify a signer at a later point. I have a use case where some signers will need to click a link through an email in order to sign and others will click a link through our portal.
opt out email
Forum topic
OneSpan Sign
Hi, there are 2 questions want to ask: 1) when client click the opt out button in the signing ceremony, it redirect to login page, is it could be configured somewhere? 2) in the default email, it only showed the signer with email address, but not Signer's name, is it possible to update the email t
Need information for sender account delete and update API call
Forum topic
OneSpan Sign
We are unable to find delete and update related API method call for sender account in eSignLive documentation. We have refereed this page of documentation: http://docs.e-signlive.com/doku.php?id=esl:api:e-signlive_account#get_accoun Please also provide information how we can suspend sender account
Sender Delete
Forum topic
OneSpan Sign
Hey team, We want to delete a sender and re-invited to another account. But when I called the API below: HTTP Request DELETE /api/account/senders/{senderId} HTTP Headers Accept: application/json Content-Type: application/json Authorization: Basic api_key The sender wasn't successfully deleted.
Handling declines in a multi-form / multi-signer package
Forum topic
OneSpan Sign
We are grouping multiple forms into a package that will often have multiple signers.  Are there some considerations for handling when a signer declines to sign one of the forms?
Error when Multiple Signers With Same Email
Forum topic
OneSpan Sign
Hi, I am getting below error when I am trying to notify signer. {"messageKey":"error.validation.notifySigner.outOfOrder","code":400,"message":"Unable to notify the signer until it is their turn to participate.","name":"Validation Error"}
Adding additional fields to the evidence summary PDF
Forum topic
OneSpan Sign
Hi, I am wanting to add some extra fields to the evidence summary PDF that can be viewed after a signing session is complete.
Signs Settings missed when putting myself as a signer using a template
Forum topic
OneSpan Sign
Hi, I am trying to create a transaction using a template and when I put myself as one of the signers, the tool displays a message saying that the signature settings for the signer will be removed (see the attached image). 
New Signer Experience: Validation message is adding name of field.
Forum topic
OneSpan Sign
We are moving over to New Signer Experience. We are using Java SDK to add validation to fields like this: .withValidation(FieldValidatorBuilder.regex("^\\d{2}/\\d{4}$").required().withErrorMessage("Please enter a valid retirement date (MM/YYYY)"))