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Sandbox Issues
Forum topic
OneSpan Sign
Guys, I sent this to support yesterday but have not heard back from them as of yet. Case Number: CS0005490 I am having the same issue with two packages that are up in the sandbox right now. I am not able to accept the Default Consent document on any signer.
Unable to use sender across more than one account
Forum topic
OneSpan Sign
Hello, We have the latest version of the on-premise OneSpan Sign platform and application installed here and we are quite confused as to why we are not allowed to create the same sender on more than one account.
unable to send two documents for signature
Forum topic
OneSpan Sign
Hello there, I am trying to send two documents to be signed by the same person. so I am creating two document builders adding the email address to each one of them, but it keeps failing with the error that the email is already in use for this package.
Enhancement to increase visibility of email communications for integrators
Forum topic
OneSpan Sign
Hello,
Can we customize the display name of emails going out to signers?
Forum topic
OneSpan Sign
Hello, I noticed on this documentation page: https://docs.esignlive.com/content/g_customizing_email_templates/customizing_email_templates.htm?Highlight=email%20customization It states the following: Owners of OneSpan Sign Accounts can fully customize all emails sent by the system to end-users and
Can Package Signer email/SMS # Be Changed After Creation via the API?
Forum topic
OneSpan Sign
If a package has already been created, can the email address and SMS phone # be changed via the API?
Ability to find out signers who’s email have bounced through REST API
Forum topic
OneSpan Sign
We need a way to find out that a signer’s email is wrong (has bounced) by REST API
How work with multi-page document? OnPage(1)
Forum topic
OneSpan Sign
Hello, I'm using c# / .NET to code. I am having trouble writing signatures on pages other than page(0) of uploaded documents. In my DocumentPackage, I use the "FromStream" method and stream a multi-page (3) pages document.
Update roles with auth challenges with REST API
Forum topic
OneSpan Sign
Hi! Is there a way to update role/roles (already created) in package with Q&A challenges? I have tried PUT on '/api/packages/:packageId/roles/:roleId' but it seems as though the auth part of my request is being ignored. { "signers":[ { "delivery":{ "e
Text Anchor to Identify Signature Field
Forum topic
OneSpan Sign
I have been using a form field anchor [Signer1.Fullname1] to identify where a signature field is supposed to go when sent through the API. However, most of the documents we create in our system are done so using fpdf, so there will not be any form fields to name.