OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Prevent myself from being added as a signer
Forum topic
OneSpan Sign
Hi, On the attached code, the template created always include myself as a signer. How can I stop this from happening?
Timestamp shows different timezone for the same Email id in different txns
Forum topic
OneSpan Sign
Hello Team, Greetings for the day. I use the same sender (Myself) in the sandbox and the time zone on my account is EST. Breakdown of scenario: Transaction 1: Sender: Myself(ESL registered email with EST timezone in the account) Signer: Myself w
Can't get Salesforce label values to insert
Forum topic
OneSpan Sign
There is a customer who is currently troubleshooting a new button for a client of theirs that uses Silanis. The button initiates a new ESL document and is supposed to prepopulate some label and field values from Salesforce, but all the fields are coming in as blank.
Multiple Conditions for a Conditional Field
Forum topic
OneSpan Sign
I'm trying to create a package that has a condition where two fields need to be marked as required if one of two (out of five) radio buttons are selected. I've tried two ways:
Listener Not Pulling All Completed Docs
Forum topic
OneSpan Sign
We recently put in place a listener that is supposed to pull all completed documents as you would expect. The customer is reporting that there are a large number of documents that didn't get pulled from the OSS cloud. They all were created by the same sender using bulk send.
Template sharing not accessible for senders
Forum topic
OneSpan Sign
Hi, I would like to file a bug/enhancement : We noticed Sharing templates doesn’t seem to be working in this specific situation : As the Main account holder, I have created templates under my account and shared them.
Default value for checkbox
Forum topic
OneSpan Sign
I am able to create the checkbox using the examples on the site but is there a way to set a checkbox to checked by default?
Trouble Setting up Laserfiche - Connection Profile
Forum topic
OneSpan Sign
We were able to get Onespan option into Laserfiche but there was a problem in creating a new connection profile.
WithHandOverLinkHref
Forum topic
OneSpan Sign
Using the .NET sdk, is it possible to update the handover Link after the document has been created and sent to esign. thx. par.
Shared template
Forum topic
OneSpan Sign
Hello, I've shared my template, but I still can't see the newly created template in my sub-account's dashboard. Any ideas on this? Thanks!