248 results matched your search criteria
KBA Authentication
Forum topic
OneSpan Sign
Hi, Good day! We are configuring KBA authentication and doing it in initial package creation call, it is working fine for kba-us provider while for kba-canada, we are getting the response as postal code and province cannot be empty. what might be the issue? please let us know.
Signer authentication
Forum topic
OneSpan Sign
Hi OSS Community Team, For signer person ui we use OneSpan signing URL (https://sandbox.esignlive.com/authentication?target=https://sandbox.esignlive.com/transaction/{:transactionId}/sign&loginToken=******) to get data, in this case we get HTML page.
session timeout for mobile signing/login
Forum topic
OneSpan Sign
by default, the session timeout for sender/signer is 30 minutes. it's working for desktop version, but it seems not working for mobile signing or sender login. is there any different setting other than default one?
thank you message is not consistent
Forum topic
OneSpan Sign
Hi, I found out the message showed in the mobile device is not consistent between 'decline' and 'opt out'. there is '.' in 'opt out' message. see the attachment is it resource change or code change? thanks, Cindy
User Auth Session ID
Forum topic
OneSpan Sign
Guys, We are looking at this page for creating the Auth token for a user. https://docs.esignlive.com/content/c_integrator_s_guide/rest_api/authentication_tokens.htm?Highlight=user%20authentication#Create We have to do a POST request to this api call. /authenticationTokens/user The documentation
Mobile Signing UI contact us button
Forum topic
OneSpan Sign
In the mobile signing UI, at the bottom of the slide out hamburger menu, there is a blue Contact Us button that displays a pop-up with a contact phone number for eSign Live. How do we hide this button? Thanks!
IAS integration with CyberArk with AD backend authentication
Forum topic
Intelligent Adaptive Authentication
Hello Good People, Currently we have an IAS server for our one inhouse application, I would like to integrate with CyberArk PAM with backend authentication using active directory. Kindly can anyone advise over the possibilities.
Change signer – make sms authentication as default
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have this below scenario, could you please check how can we handle this? 1. Email sent to signer named 'John Smith' for signature.
Signing Ceremony Speed Issues
Forum topic
OneSpan Sign
Hi, We have eSignLive for both the web and mobile. We've noticed that loading the Signing Ceremony is taking a really long time to load, both in dev and production. Is there any performance update planned in the future? Thanks, Fernando
Offline data - Not Generated Yet
Forum topic
OneSpan Cloud Authentication
Hello Forum, Please I am experiencing "offline data - not generated yet". whenever a user authenticate online and with that user will be able to authenticate using offline data. The user is using DAWL Client v2.2 and OAS3.18.