OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Disable download this document link
Forum topic
OneSpan Sign
Hi, when the last signer completes signing, there is the link for "download this document"(see attachment), is it possible to disable the link? Thanks, Cindy
Account Setting inquiry
Forum topic
OneSpan Sign
Hi, I'd like to know where can I set this property? 1) Confirm button: Enable/Disable confirmation dialog after signing a document 2) Default Consent Document (TURN OFF)
Signature Uploading
Forum topic
OneSpan Sign
Can we upload a signature for the sender via API? And use it for future use. So that the sender won't have to do manual signing everytime
Getting data on completed packages and their signers
Forum topic
OneSpan Sign
hey, I'm looking to retrieve the date each signer has signed the package, and the date when the package has been completed. Where can I get that?"
Sandbox Issues
Forum topic
OneSpan Sign
Guys, I sent this to support yesterday but have not heard back from them as of yet. Case Number: CS0005490 I am having the same issue with two packages that are up in the sandbox right now. I am not able to accept the Default Consent document on any signer.
Did You Know - creating a Session Token using the signer's email address
Forum topic
OneSpan Sign
For integrated signing (e.g.
Adding additional document by signer or reviewer
Forum topic
OneSpan Sign
HI there,   I wondering if there is a feature in OneSpan signing which allows for Signer to add document to the transaction. Please advice.
Automatic Redirect
Forum topic
OneSpan Sign
Hi, Is it possible to automatically redirect to a url after signing is complete, or does it need to be carried out via the handOver link? Thanks, Marlon
SMART Document from external system
Forum topic
OneSpan Sign
Hello, We have a client asking whether we can add a SMART Note that was generated by another system into OneSpan Sign's eVault Manager. Is that possible at the moment?
Error code onespoan_user_sobo_err
Forum topic
OneSpan Sign
The State of Ohio has just started using OneSpan sign. I have a couple of end users that get error code onespoan_user_sobo_err Any suggestions?