OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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E-sign Portal Display Issue
Forum topic
OneSpan Sign
We had over 20 packages in our e-sign portal that display as expired even though the package was already completed. Does anyone know why that is? The technician indicated that the packages were completed and that signers were not receiving expiring e-mails.
Set User Roles in Subaccount
Forum topic
OneSpan Sign
We have been able to use the Bulk Invite Sender Tool to bulk provision users.  Is there a way once someone is created in OneSpan that I can programmatically assign their role within a subaccount.
iFrame in C# forms application
Forum topic
OneSpan Sign
Is there an example of how to have an iframe appear in the C# application?  I want to create a transaction and then display it for the sender in an iframe to finish the process
Bad Request 400 eslClient.CreatePackage() after upgrade from 10.3 to 10.13
Forum topic
OneSpan Sign
Hello, I recently updated the api version for Silanis.ESL.dll from 10.3 to 10.13, after doing so the code that I'm using to dynamically build the packages for getting signed no longer works.
Creating group of multiple signature or initial fields where signer can sign one of them
Forum topic
OneSpan Sign
We have a scenario where user should initial on one of the signature fields from a group of fields (like a radio button group). We have multiple questions where we want the signer to initial on one choice.  e.g.
Cannot Edit or Delete Error
Forum topic
OneSpan Sign
Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why.
Failed to Delete Document
Forum topic
OneSpan Sign
Hello, I hit the REST API to try and delete a document from our package, and this is the response we got. { "messageKey": "error.validation.cannotDeleteDocumentInActivePackage", "message": "Document is in a active package and cannot be deleted.", "code": 400, "name": "Validation Error" }
Two ways to change status to DRAFT?
Forum topic
OneSpan Sign
I was successfully able to change my package status to DRAFT by using the code supplied in your guide.
update Sender language
Forum topic
OneSpan Sign
Hi Is it possible to update the language of the sender , using the REST API after the sender has been created. For example making a PUT to https://sandbox.esignlive.com/api/account/senders/8X9iP9K5wQwK {"language":"en"}
Embedding an iFrame
Forum topic
OneSpan Sign
My company has been working with yours to white label the product and resell it.