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1357 results matched your search criteria
Signer Complete Event
Forum topic
OneSpan Sign
Hello, We have created a package . Signed all the roles the package, status is complete but we have not received SIGNER_COMPLETE event for one Signer(Co-Buyer).
invisible signature
Forum topic
OneSpan Sign
i have created a signature for the owner in UI and map some label which is common for all signers to the owner. i need to update the signature of the owner to zero through code so that the signature will not be visible to other signers . How we can achieve this ?
Handle Email Bounce
Forum topic
OneSpan Sign
Hi, We have the requirement to display the user whose email has bounced. We have used EMAIL_BOUNCE event, but that event is not having all the information it feels. Please propose a possible way to get the data during EMAIL_BOUNCE.   Thanks,  Sumanta
weekly account owner report
Forum topic
OneSpan Sign
Can a customer pay for a customized report?  We want to change the current account owner weekly report to only show "False" AND to display ALL the "false" transaction not just in the past week. If this is possible who can provide me with a cost / timeline to create such a report.
Retrieving documents and fields
Forum topic
OneSpan Sign
Hi!  Do you know if I can retrieve the fields that I configure in the template layout? I know that we have available an evidence summary, but is possible to retrieve this fields by an API service? Not as a pdf but as metadata.  Thanks for your help!!!  
EWitness Player showing Email Sender Address
Forum topic
OneSpan Sign
Today in the eWitness player, when viewing a signing package. We are showing the email message, the subject, the To Address, and the text body of the message. However, we are not seeing the From email address. It would be useful to have this included to help with troubleshooting in the future.
Password to Unlock Document Signed in OneSpan
Forum topic
OneSpan Sign
Is there any way to get the password to unlock a file that has been signed in OneSpan? Our users sometimes need to edit the document in Adobe after it has been signed. I have seen a couple other similar questions here, but no definitive answer on whether or not that is possible.
Can't find document id
Forum topic
OneSpan Sign
Hello, I am trying to find a way to get a document id. I am currently using a GET to retrieve a template ID that I made ahead of time, and then a POST to clone this template for a new transaction. I am not seeing any specfics on how I can find the document id after doing this. Any suggestions?
Sending a Package using the Rest API
Forum topic
OneSpan Sign
Hello, I'd like to send a package (transaction--the fact that these separate terms mean the same thing is quite confusing) programmatically using the API (no SDKs as I'm using NodeJS) but I'm not seeing any endpoints in the documentation to do so. Is it possible to send a package using the API?
Access secure storage from iOS app extension
Forum topic
Mobile Security Suite
Hello, Am I correct in assuming that the MSS iOS Secure Storage SDK does not support sharing the storage between the app and the app extension? I came across a note (attached screenshot) in the documentation, but I would appreciate some clarification on this matter. Thank you!
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