OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Designer Viewr
Forum topic
OneSpan Sign
Hello I have one question, for the designer session the package Id that we need must be from the  Transaction for a Sender, or it can be a package id from a normal transaction.
Unauthorized Access Pops up Consistently With Valid Package ID
Forum topic
OneSpan Sign
Hi there, I am experiencing the error saying Unauthorized Access with the valid package ID "X8hRTbGl7GkXkdKoVxwJ92a6fqg=" when trying to create session token. I don't know why. Please advise. Thanks, Eddy
Signer session URL- expires after click
Forum topic
OneSpan Sign
Hi Once we click on the signing session URL , It expires. Can we configure it to not expire https://sandbox.esignlive.com/access?sessionToken=NDc5YWRmOGEtODZkNC00ZDg5LWJjNmEtOGU0YzkzYzkwMjc0 Thanks Mario
start signing ceremony via authentication token
Forum topic
OneSpan Sign
Hi, for InPerson signing, we manually launch signing ceremony with  GET https://sandbox.e-signlive.ca/access?sessionToken=token from Postman, I got the response as sessionId such as  {
Creating signer session with SMS authentication
Forum topic
OneSpan Sign
Hi, We would like to integrate esign solution to our application, while creating the signer CreateSignerSessionToken, we want SMS authentication to be enabled in that session. Could you please advise how this can be achieved.
session timeout for mobile signing/login
Forum topic
OneSpan Sign
by default, the session timeout for sender/signer is 30 minutes. it's working for desktop version, but it seems not working for mobile signing or sender login. is there any different setting other than default one?
switch signer in in-person signing
Forum topic
OneSpan Sign
Hi I capture the traffic when switch signer in the signer dropdown list.
Email Go to Documents button
Forum topic
OneSpan Sign
Is it possible to specify the url to a custom company page which contains the iframe signing ceremony? Also, is the signer notification email message/layout to sign a document customizable? Thanks!
Detect the event notifier when open the form in a new window instead of iFrame
Forum topic
OneSpan Sign
Hi, I want to open the signer form in a new window instead of loading it in an iFrame, how am I suppose to get the activity status in the original window? Thanks!
Getting Authorization Error
Forum topic
OneSpan Sign
Hi, I am using APEX SDK.