1286 results matched your search criteria
Error updating attachment status to Rejected
Forum topic
OneSpan Sign
I've been following this tutorial: https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/attachment-requirements
Access denied to delete package
Forum topic
OneSpan Sign
Hi, I'm having an issue when trying to use the delete feature to permanently delete a package. Using the Java SDK, I simply execute the following line. eslClient.getPackageService().deletePackage(new PackageId(packageId));
Find out if a Signer has opened an Email
Forum topic
OneSpan Sign
I hear from Account Reps at my Company that DocuSign has a feature that sends them an Email if the Signer has opened the Email sent to them by DocuSign. My ESign Customer Success Representative has informed my Colleague that ESign can do the same thing.
"Could not retrieve the transaction summary" Error When Setting Up Reminders
Forum topic
OneSpan Sign
We are having an intermittent issue with our REST API client. Normally, it posts the signing package create request in DRAFT status, posts the request to add reminders then posts a request to put the request into SENT status.
E-mail Customization
Forum topic
OneSpan Sign
Hello Duo, 
At least one signature is invalid
Forum topic
OneSpan Sign
Hello,We get the message "At least one signature is invalid" when we open the Signed PDF through OneSpan.We tried to identify issues by searching similar topics, but we could not find the exact solution.It would be great if we can get some ideas about this issue.
Switch Signer Verification
Forum topic
OneSpan Sign
Guys - I am able to set the Signer Verification to Personal Certification using the /api/packages/packageId/roles/roleId/verification POST api call. If I set the typeId to "personalCertificateSigning" this will allow me to set the signer to now have to use the signing certification.
sender UI adding new signature field
Forum topic
OneSpan Sign
hi,  when I create package via sender UI, when adding a new signature field, the default type is click-to-sign.  Can it be changed so that the default type is to capture autograph?   thanks,
Custom ID field
Forum topic
OneSpan Sign
When documents are signed via the application they are uploaded for storage, however some of the generic documents don't have a customer ID available.  Is there a way for the sender to be able to apply the customers ID onto specific forms as well include the customers ID within the evidence
Back-end setting to require signature for every signature box
Forum topic
OneSpan Sign
Hi, I am wondering if there's a back-office setting or configuration option that would force a signer to explicitly sign in every signature box instead of the current behavior - which is to collect the signature once and apply it to all signature boxes. Thanks in advance for any info you can provi