OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Signer Complete Event
Forum topic
OneSpan Sign
Hello, We have created a package . Signed all the roles the package, status is complete but we have not received SIGNER_COMPLETE event for one Signer(Co-Buyer).
Mobile app crash on launch
Forum topic
OneSpan Sign
Steps to reproduce 1- install mobile OneSpan sign app on Pixel 4xl 2- Click on "login to your account" 3- app crashes, no time to enter any logon credentials See screenshots.
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
Esigning process not translating to French
Forum topic
OneSpan Sign
Our OneSpan account is customer-facing and we support French speaking customers. Most of the signing process translates to French properly expect the 'Thank You' message attached.
EWitness Player showing Email Sender Address
Forum topic
OneSpan Sign
Today in the eWitness player, when viewing a signing package. We are showing the email message, the subject, the To Address, and the text body of the message. However, we are not seeing the From email address. It would be useful to have this included to help with troubleshooting in the future.
Can i change the sender name in an of email sent by onespan for requesting signature
Forum topic
OneSpan Sign
Hello How can i change this name (Bim kum)  in an of email sent by onespan for requesting signature by using onespan API while sending emails for signing.   Bim kum has added you as a Signer to ".....   Regards Bimal
At least one signature is invalid
Forum topic
OneSpan Sign
Hello,We get the message "At least one signature is invalid" when we open the Signed PDF through OneSpan.We tried to identify issues by searching similar topics, but we could not find the exact solution.It would be great if we can get some ideas about this issue.
Switch Signer Verification
Forum topic
OneSpan Sign
Guys - I am able to set the Signer Verification to Personal Certification using the /api/packages/packageId/roles/roleId/verification POST api call. If I set the typeId to "personalCertificateSigning" this will allow me to set the signer to now have to use the signing certification.
sender UI adding new signature field
Forum topic
OneSpan Sign
hi,  when I create package via sender UI, when adding a new signature field, the default type is click-to-sign.  Can it be changed so that the default type is to capture autograph?   thanks,
Custom ID field
Forum topic
OneSpan Sign
When documents are signed via the application they are uploaded for storage, however some of the generic documents don't have a customer ID available.  Is there a way for the sender to be able to apply the customers ID onto specific forms as well include the customers ID within the evidence