OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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SMS is not being received for some customers
Forum topic
OneSpan Sign
Hi, We have received some complaints from customers that are not receiving the OTP in their signature process.
Id/Data in json format restricts changes in approval
Forum topic
OneSpan Sign
Hello , I am creating few approval fields , where I am passing data in following format : { "page":0, "subtype":"TEXTFIELD", "width":161, "binding":None, "extract":False,
Questions Related to the Dynamics connector
Forum topic
OneSpan Sign
Hello Team,   I have two topics I wanted to dicuss in order to test the Dynamics connector and one use case, 
Add Document to package is too much slow
Forum topic
OneSpan Sign
Hello, we use sdk.net in our solution and we are confronted with slowness, for example when we try to add documents that exceed 3 MB to a package, it takes up to 8 seconds per document (sdk calls this method api rest : https://docs.esignlive.com/api-docs/sandbox-us/#/Documents/api.packages._package
Can documents in package be watermarked ?
Forum topic
OneSpan Sign
Hi team Could you let me know if there is a way to water mark a completely signed document (or all) in, a package with multiple documents ? Some info: Package auto-complete option is disabled on the package i am referring to above. Uday
Ability to add supporting documents to the package
Forum topic
OneSpan Sign
I have a requirement to create a package which have multiple documents. First Document will be pdf document and other documents can be pdf or images. If it is possible can any send me a sample code.
Language
Forum topic
OneSpan Sign
Hi, I'm finding the language settings to be quite confusing and don't see a thorough guide explaining it. Here are some questions I have. If there is a guide, please point me in the right direction, else I'll need some help to understand the following.
downloading sub account's documents
Forum topic
OneSpan Sign
Hello, I would like to find out how I can download document generated by a sender in the sub account when only API key I have is the owner's from the top most level. If anyone has an example in c# code, that would be great.
View document in an iframe
Forum topic
OneSpan Sign
Suppose we have sender named "123" and there are two signers "123" and "456". Is it possible to view document in an iframe when nobody has signed and when one signer has signed? Or will the document will always be opened in signing mode?
package attributes in email
Forum topic
OneSpan Sign
Hi Is there a way that custom package attributes can be shown in the email sent to the signers. https://developer.esignlive.com/guides/feature-guides/package-attributes/ For example I might need some additional text in the email for only some of the signers.