OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
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Error when changing signer email address
Forum topic
OneSpan Sign
My transactions usually have the same signer for the first and third signer. I give the signer the sending URL and they enter their own name and email address for the first and third signer, and they enter the second signer's name and email address as well. 
Receiving Error "Number of uploaded files does not match number of documents specified in package."
Forum topic
OneSpan Sign
I am trying to create a package and upload a document but I only get the error message "Number of uploaded files does not match number of documents specified in package."  I have looked through the API and other posts about this error message.  I have even tried to use the exact configu
Getting Evidence Summary Document ID
Forum topic
OneSpan Sign
Hello,   I want to know how to get document Id for Evidence Summary doc just like we get it for signed docs ?
Disable download this document link
Forum topic
OneSpan Sign
Hi, when the last signer completes signing, there is the link for "download this document"(see attachment), is it possible to disable the link? Thanks, Cindy
Account Setting inquiry
Forum topic
OneSpan Sign
Hi, I'd like to know where can I set this property? 1) Confirm button: Enable/Disable confirmation dialog after signing a document 2) Default Consent Document (TURN OFF)
Signature Uploading
Forum topic
OneSpan Sign
Can we upload a signature for the sender via API? And use it for future use. So that the sender won't have to do manual signing everytime
Getting data on completed packages and their signers
Forum topic
OneSpan Sign
hey, I'm looking to retrieve the date each signer has signed the package, and the date when the package has been completed. Where can I get that?"
Sandbox Issues
Forum topic
OneSpan Sign
Guys, I sent this to support yesterday but have not heard back from them as of yet. Case Number: CS0005490 I am having the same issue with two packages that are up in the sandbox right now. I am not able to accept the Default Consent document on any signer.
unable to send two documents for signature
Forum topic
OneSpan Sign
Hello there, I am trying to send two documents to be signed by the same person. so I am creating two document builders adding the email address to each one of them, but it keeps failing with the error that the email is already in use for this package.
Adding additional document by signer or reviewer
Forum topic
OneSpan Sign
HI there,   I wondering if there is a feature in OneSpan signing which allows for Signer to add document to the transaction. Please advice.