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Hello,


As part of retrieving the signatory information for a DocumentPackage we are getting Errors if a particular Signatory(part of various signatories) has not completed the signing.


The documentation i n the SDK to retrieve the SigningStatus sepecifies the following:-

 Retrieves the current signing status of the DocumentPackage, Document or Signer specified.

* @param packageId Id of the DocumentPackage who's status we are to retrieve

Forums

We're having some issues with hiding documents from some signers.  It works for the most part, but we don't seem to be able to hide a document from a signer when they are also the sender of the package.  Is this intentional?  Is that breaking some sort of base logic which requires the sender to always see every document?

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Hi,

I would like to understand how do we retrieve signingUrl when we pass signerId as an email address. I am using below snippet 

eslClient.getPackageService().getSigningUrl(transactionId, userIdentifier);

here I've userIdentifier is e.g.  "[email protected]"

when I traced through I found getSigningUrl() is calling getRole() private method instead of getRoleByEmail() private method. and  I am getting below error for retrieving signingUrl

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Hello Team, I face an issue, when in my application, I try to download the attached documents, which the customers have uploaded in One Span. Actually it is not happening always, but it is quite often. When the customer is uploading an attachment, after the signing of the contract, this attachment is sent to my application.
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I have done following steps for the mentioned package, please let me know if there is issue with the steps, Step 1: package had created and sent with due date ‘2019-12-31T18:30:00Z’ Step 2 : I am Listening ‘PACKAGE_EXPIRE’ event and on package Expiry event I had update the package expiry date to 2020-01-30T18:30:00Z Steps performed for updating new expiry date is myPackage.setExpiryDate(newExpiryDate); myPackage.setStatus(PackageStatus.DRAFT); eslClient.changePackageStatusToDraft(myPackage.getId()); eslClient.u