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Hi There, According to the requirements we have, if a person doesn’t completes the purchase by paying but has signed the documents, if that person comes back again after certain number of days, he needs to do the whole transaction again. So, for the eSignLive Package that a person has signed already, he needs to sign it again but we want to keep the old document for reference as well. If we archive the old package, can we use the same customId and Package Name? The packageId is generated dynamically, right?
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We have simple 9-page document that we use for transaction for single signer. The pdf is 700KB with no custom fields and just 1 signer defined. However, the call to just this statement
eslClient.createPackage()
takes around 20 - 25 seconds. This is being used for agreement signing via a web portal, and 25sec is just too long for the user to wait, which typically are mistaken that the process just got stuck. Would like to check what happens during this call and if I can get guidance on what can be optimized to improve the user experience.
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I'm having some difficulty implementing DownloadDocumentsDateRange posted previously in this forum. When the following code is executed the EslClient.PackageService.GetUpdatedPackagesWithinDateRange function throws an unhandled exception stating that an unexpected character was encountered while parsing value. I assume the string it's trying to parse is the response from eSignLive but I'm at a loss on how to debug it. Is there a way to capture and view this response?
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Issues for us and/or esignlive support, ICF Express v38beta 1. I did not see or could not find any KBA signer authentication options in esignlive sandbox widget? 2. When adding yourself as a signer in the widget, it appeared to not send an email to me “sign requester” or the email was lost, and appeared to only let me sign the document in the sandbox admin login with no option to resend signing notice. My client aka sign requester will not have access to the esignlive account main login and will not be able to sign there.
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Hi! (I am reposting as for some reason my post was deleted) I a not able to create a package from a template as I receive the following error message : Could not create a package from template. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://sandbox.esignlive.com/api/packages/ZjcknGPw_h8Z_0EwIaIh3810FtI=/clone. Optional details: {"messageKey":"error.internal.default","technical":"EsepCommand failed and no fallback available.","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again.
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As specified on this page: http://docs.esignlive.com/content/c_integrator_s_guide/sdk/k_customization/customizing_the_signing_cermony.htm?Highlight=customization#Customiz I have applied settings in the code: ------------------------- code snippet------------------- .WithSettings(DocumentPackageSettingsBuilder.NewDocumentPackageSettings() .WithoutWatermark() .WithCeremonyLayoutSettings(CeremonyLayoutSettingsBuilder.NewCeremonyLayoutSettings() .WithoutProgressBar() .WithoutSessionBar()
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The following code does not return the specific error message.
 try
            {
                PackageId packageId = eslClient.CreatePackage(documentPackage);
            }
            catch (Silanis.ESL.SDK.ServerError ex)
            {
                //What caused the error?
            }
 
Is there a special way to get the actual error code from the SDK (Version 11.0.1.0 of the Silanis.ESL.dll) without rewriting the SDK to expose real errors and codes (like it does for the java SDK)?