Unable to create a package from a template

Frederic, It seems like the two templates in your account seems to be corrupted somehow, as I was not able to create any package from them. I gave it a go with a new template (created from the SDK) and I was successfully able to create a new package from it. At this point, the only way to tell what is wrong with your two current templates would be by retrieving logs from our system. However, this might take a while (at least a couple of weeks) since our maintenance team is overloaded at the moment. The only suggestion I would have for you right now is to create new templates through the SDK or UI. Sorry for the inconvenience.

Hi Frederic, Would you be able to share the DocumentPackage object code that you are passing when creating your template? Also, do you mind if I run some tests on your account?

Haris, Sure, I can definitely share my code. I won't put everything as it's pretty long but i'll try to put the most relevant code that I use to create a package. Also, feel free to do some testing on my account. As we haven't released our software to our customers, it's really a testing account at this point : DocumentPackage package = PackageBuilder .NewPackageNamed(packageName) .WithSettings( DocumentPackageSettingsBuilder.NewDocumentPackageSettings()) .ExpiresOn(DateTime.Today.AddDays(daysBeforeExpiration)) .WithAttributes(packageAttributes) .Build(); if (documentsList != null && recipients != null) { documentPackage.Signers = recipients; foreach (Document doc in documentsList) { documentPackage.Documents.Add( doc); } } eslClient = new EslClient(apiKey, eSignLiveUrl); PackageService templatesApi = eslClient.PackageService; Page allTemplates = templatesApi.GetTemplates( new PageRequest(1, 100)); // This will retrieve the first 100 templates in the configured // account // If the template is not found, we could loop the next 100 // templates until we find it or run out of templates. // I believe 100 should be enough DocumentPackage templateResult = allTemplates?.FirstOrDefault(d => d.Name.Equals( templateName, StringComparison.InvariantCultureIgnoreCase)); packageId = eslClient.CreatePackageFromTemplate( templateResult.Id, package);

Haris, Thanks for your time and help. I have recreated a template identical of my previous one and it worked. Is it possible I corrupted it by using it somehow ? Thanks Frederic

I'm can't be sure. Only with the logs can we tell what is causing the 500 error to be thrown.