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I have a couple of questions regarding this unauthorized access page. The error on this page is saying "your session may have expired". When accessing the designer in our iframe in Safari, we are seeing this eSignLive unauthorized access page. Is this a bug? We do not see this page when accessing the same link in any other browser. Please advise. Can the unauthorized access page be white labeled? We are showing this in an iframe in our application and would prefer if these error messages do not say eSignLive or have your support information on them. Thank you Colleen
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Hello, I'm looking for information around customizing the "From" email address within our Package email templates. Example: email.activate "from" : { "email" : "[email protected]", "display_name" : "e-SignLive" Background on our environment: We have an on-premise installation of eSignLive used within an integrated application environment. Email routing is handled through our internal Exchange SMTP server.
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I’m a little confused over how to correctly and completely iterate over the results returned from the esl.PackageService.GetUpdatedPackagesWithinDateRange, as it appears I’m only iterating over the first 10 items. I have the following code:
Page packages = esl.PackageService.GetUpdatedPackagesWithinDateRange(DocumentPackageStatus.SENT, new PageRequest(1), startDate, endDate);

//packages has 28 TotalElements

if (packages != null && packages.TotalElements > 0)
{
	foreach (DocumentPackage dp in packages)
	{
		//processing
		
		//only doing 10 iterations
	
Forums
Hi all, I am just getting through a few cycles of testing in the sand box on my way to uploading and populating large form with multiple signers from an external web app. It seems the documentation is not all the clear how to map fields to existing to PDF form fields. Also is there a way to test my code (100 plus fields and values) with out having to actually submit a package and wait for the emails to be sent? It sends the document with out any errors but there are no fields filled in and no signature fields added.
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Hello, I have requirements to allow the user to initial next to a radio button value, so if he selects "agree" value in a radio button, an initial pops up for user to initial. If he selects "disagree", another initial pops up for user to initial. Does eSign allow: 1. Initial to be visible based on a radio button selection? Or 2. The location of the initial changes based on the selection of the radiobutton? Thanks
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Greetings (again) Both programmatically and through the UI, I can not create a Label Field and associate it to a signature on the Fed Ramp Tenant. This feature is available on the Commercial Tenant Will this be fixed soon? What else is missing/different between Commercial and Fed Ramp? Jim
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Greetings I'm doing some scale testing and I've noticed that I can't programmatically upload data to a textarea using REST if the data is longer than 2100 characters (approximately). This is the error I get The remote server returned an error: (500) Internal Server Error. The textarea should hold 4000 characters. Interestingly this also doesn't work via the UI. Here is the error I get Unexpexted Error. Our technical staff has been notified and will look into the problem. We apologize for any inconvenience this may have caused you. Help Jim