Account
I am a
Developer
Product(s)
Earned badges
Achievement: Latest Unlocked
Preferences
Replies
Topics Started
Topic Started
| Topics |
|---|
Hi there,
Our team is finally ready to update to the newest version of eSignLive.
From what I remember, the url changes.
Right now we are using the version that is in "apps.e-signlive.com"
I think
|
Hi, we changed server provider yesterday, and now we're not getting the notification callbacks.
We already changed the DNS and we confirmed that it's pointing to the right box.
Do you guys need to b
|
Hi,
Our customers are periodically getting the following error while trying to publish an approval:
"Unauthorized Access
We're sorry. Your session may have expired. Please try again.
|
Hi,
We have eSignLive for both the web and mobile.
|
Hi,
I got an email from eSignLive today saying that, effective January 9 of 2017, all transactions older than 90 days will be moved from the cloud to another database.
I'm trying to figure out what
|
Replies Created
Reply to: Package Expiration Dates
Thursday, July 7, 2016 at 10:46amHi Michael (or anyone from esignlive), my name is Fernando and I work with Colleen.
I was having some issues with a package still being available after the expiration date. Upon further investigation, I found out that the package still had the status "SENT" in your system even though the due date was in the past. We are passing the date in the correct format (GMT) and I can see in the package that it's getting updated to the correct time.
Looking at my sandbox inbox, the package says: Expiry date: July 7 2016 (31 minutes ago). When filtering by "Expiring Soon", the package still shows up there even though it says it already expired.
The package id is be49a1cd-b653-48d9-a3ae-5df495e4d7b0, in case you want to take a look.
Any ideas on why this is happening?
Thanks,
Fernando
Reply to: Package Expiration Dates
Thursday, July 7, 2016 at 11:11amJust took a look and now the package says expired. Wondering if it waits until the start of the next hour to update the status.
Will try again now and set the expiration date to 5 minutes from now and see what happens.
Reply to: Package Expiration Dates
Thursday, July 7, 2016 at 11:30amOk it is now 10 minutes past the Due date and I'm still able to access and sign the package from the email.
And to answer your point about the status still being "SENT", I don't think that's how it works because it did change to "EXPIRED" after a while.
I think this is an issue where it's taking a while to update the status. My guess would be that it waits until the beginning of the next hour.
Reply to: Package Expiration Dates
Thursday, July 7, 2016 at 11:34amhttps://sandbox.e-signlive.com
Reply to: Package Expiration Dates
Thursday, July 7, 2016 at 12:04pmJust checked and now the package is listed as expired. So it is an hourly check issue.
Is there any extra configuration that we can set to change that when creating the package?
Thanks,
Fernando
Subscriptions
| Topics | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Hi there,
Our team is finally ready to update to the newest version of eSignLive.
From what I remember, the url changes.
Right now we are using the version that is in "apps.e-signlive.com"
I think
|
16 | 5 years 6 months ago | 63 |  |
When I do PUT request to /api/packages/{package_id} with request payload as
{
"status": "DRAFT"
}
I get error response as
{
"code": 415,
"entity": null,
"message": "Unsupported Media
|
7 | 6 years 6 months ago | 108 |   |
Hi, we changed server provider yesterday, and now we're not getting the notification callbacks.
We already changed the DNS and we confirmed that it's pointing to the right box.
Do you guys need to b
|
29 | 6 years 8 months ago | 171 | |
Hi,
Our customers are periodically getting the following error while trying to publish an approval:
"Unauthorized Access
We're sorry. Your session may have expired. Please try again.
|
1 | 6 years 9 months ago | 56 | |
Hi,
We have eSignLive for both the web and mobile.
|
1 | 6 years 11 months ago | 7 | |
Subscriptions Release Notes
This user is not subscribed to any release notes.