ahoytodd's account

Thanks Haris. Is there a setting somewhere else, or another means to determine why we're not getting a callback event through our API when a signer becomes locked? So, we found the "signer_locked" setting,. Then tested in in the Silanis Sandbox environment, and it works. That is we get a call through the API AND we get a signer locked email. Then we tested this setting within our on premise solution. We do get an email indicating the signer is locked. However we do not get notification for the callback event signer_locked when registered for that event with our callback url. This callbackurl listens to all events and creates a files with the event and package name. We successfully received event notification for document_signed, package_active,signer_complete event BUT NOT FOR SIGNER_LOCKED event. This test was run on a new transaction, used Q & A authentication for a signer, and we purposely lock them with three incorrect answer responses. Other callbacks are working such as document signed.

I did not mean to activate that -1 score. My apologies. I appreciate your timely responses, and I'll get a ticket open with support.

Hi Harish, Thanks for checking. I'm very interested in this. Is there some way I can get more information on how this was configured within the on premise solution? Such as; would it be configure in the Platform Component via the core.properties, or we would still use the sms.provider resource that is in the Application Component layer, or both? Thanks, Todd

Cindy, Did you happen to find the answer through Silanis support and be willing to share it here? Todd

Hi, I also want to remove the yellow page flag, or yellow sticky from the signing ceremony documents. However, when I make the settings change in BackOffice to packageSettings resource it only removes the navigation point that is pointing to the yellow sticky. Is there another setting/parameter for the packageSettings resource in BackOffice? Here's what my package.settings looks like v11.3.5/6.2: { "ceremony":{ "layout":{ "footer":null, "header":{ "breadcrumbs":false, "feedback":true, "globalActions":{ "confirm":true, "download":true,"hideEvidenceSummary":true, "saveAsLayout":true }, "globalNavigation":true, "sessionBar":false, "titleBar":{ "title":true, "progressBar":false } }, "iframe":false, "brandingBar":{ "logo":{ "src":"image_name", "link":"image_name" } }, "navigator":false }, "events":null, "style":null, "inPerson":true, "declineButton":true, "disableDownloadForUncompletedPackage":false, "disableFirstInPersonAffidavit":false, "disableInPersonAffidavit":false, "disableSecondInPersonAffidavit":false, "documentToolbarOptions":null, "handOver":{ "href":"https://www.google.com/", "text":"Exit to Google", "title":"Exit to Google" }, "hideCaptureText":true, "hideLanguageDropdown":false, "hidePackageOwnerInPerson":false, "hideWatermark":true, "maxAuthFailsAllowed":3, "optOutButton":true, "optOutReasons":[ "No Reason", "I prefer a paper contract", "I do not want to continue this transaction." ] } } Thanks,